Ravikumar Murali
Pune
Summary
Banking professional with 14 years of experience in core operations, project management, and regulatory compliance. Proven track record in leading successful migrations, audits, and transformation projects while enhancing process efficiency. Strong team leader with expertise in performance monitoring and motivating teams to achieve objectives. Committed to delivering innovative solutions and driving productivity in dynamic environments.
Overview
15
15
years of professional experience
Work History
Team Leader (c10)
CITIBANK N.A.
Pune
07.2023 - Current
- Experienced in driving day-to-day banking operations with a strong focus on process optimization, SOP adherence, and control metrics.
- Skilled in managing audits, resolving control gaps, and delivering regulatory and management reporting with accuracy.
- Proven track record in executing transformation and migration projects by collaborating with cross-functional teams.
- Adept at vendor management, SLA governance, and client issue resolution to ensure service excellence.
- Strong leadership in mentoring teams, fostering operational resilience, and implementing risk mitigation strategies.
Advisory Consultant
IBM
Chennai
04.2022 - 07.2023
- Led the end-to-end migration of Credit Risk Data Warehouse to cloud technology as Business Analyst and Scrum Master.
- Gathered and documented business requirements, created user stories, AS-IS/TO-BE process flows, and BRDs.
- Facilitated Agile ceremonies and tracked team performance using Jira dashboards and metrics.
- Designed comprehensive process documents to support development, testing, and deployment phases.
- Managed stakeholder communication and ensured timely delivery through proactive issue resolution and coordination.
Manager
ICICI Bank Ltd
Mumbai
05.2021 - 04.2022
- Managed a centralized operations team of 15 members, overseeing work allocation, leave planning, and weekly scheduling to ensure seamless BAU.
- Led automation and regulatory change initiatives focused on TAT reduction and enhancing client experience.
- Reviewed processes regularly to identify improvements and address RBI/nodal officer queries effectively.
- Delivered team training and upskilling programs to build process expertise and operational resilience.
- Collaborated with technology teams to resolve system issues and support uninterrupted business operations.
Assistant Manager
CITIBANK N.A.
Pune
01.2020 - 05.2021
Senior Executive
CITIBANK N.A.
Pune
11.2015 - 12.2019
Business Process Associate
TCS
Chennai
05.2011 - 05.2015
Junior Officer
ADFC Ltd(Subsidiary of HDFC Bank Ltd)
Madurai
06.2011 - 04.2012
Back Office Executive
Sri Balaji Network
Madurai
07.2010 - 03.2011
Education
PGPMEx - Data Science And Analytics
Great Lakes Institute of Management
Gurgaon05.2023
Advanced certification - Data Analytics for Business
IIT Madras
Chennai06.2022
Executive Program - Risk Management
BSE Limited
Mumbai04.2022
Executive Program - AI & ML for Managers
SP Jain Institute of Management & Research
Mumbai01.2022
Executive Program - Fintech, Banking & Risk Management
IIM Lucknow
Lucknow05.2021
Bachelor of Commerce - Computer Applications
Sourashtra Arts & Science College
Madurai11.2010
Skills
- Business requirements documentation
- User acceptance testing
- Cross-functional collaboration
- Agile methodologies
- Stakeholder communication
- Team supervision
- Leadership
- Mentoring
- Coaching
- Budget management
- Teamwork
- Collaboration
- Change management strategies
- SQL proficiency
- Tableau proficiency
- Project management tools
- JIRA
- Visio
- Confluence
- Foundational knowledge of AI
- Foundational knowledge of ML
- Testing strategies
- Testing methodologies
- Risk assessment
- Risk management
- Negotiation skills
- Analytical abilities
- Problem-solving techniques
- Stakeholder engagement
- Process optimization
- Vendor management
- Regulatory compliance
- Project management
- Risk mitigation
- Team leadership
- Client issue resolution
- Operational resilience
- Audit management
- Performance tracking
- Training development
- Data analysis
- Change management
- Service level agreements
- Team building
- Teamwork and collaboration
- Daily workflow improvement
- Work Planning and Prioritization
- Workflow management
- Safety processes and procedures
- Employee training
- Work planning
- Conflict resolution
- SOP adherence
- Analytical thinking
- Performance evaluations
- Key performance indicators
- Strategic planning
- Process improvement
- Client service
- Performance improvement
- Team assessment
- Leading team meetings
- Verbal and written communication
- Relationship building
- Onboarding and orientation
- Overseeing daily activities
- Problem-solving
- SMART goals
- People management
- Influencing skills
Timeline
Team Leader (c10)
CITIBANK N.A.
07.2023 - Current
Advisory Consultant
IBM
04.2022 - 07.2023
Manager
ICICI Bank Ltd
05.2021 - 04.2022
Assistant Manager
CITIBANK N.A.
01.2020 - 05.2021
Senior Executive
CITIBANK N.A.
11.2015 - 12.2019
Junior Officer
ADFC Ltd(Subsidiary of HDFC Bank Ltd)
06.2011 - 04.2012
Business Process Associate
TCS
05.2011 - 05.2015
Back Office Executive
Sri Balaji Network
07.2010 - 03.2011
PGPMEx - Data Science And Analytics
Great Lakes Institute of Management
Advanced certification - Data Analytics for Business
IIT Madras
Executive Program - Risk Management
BSE Limited
Executive Program - AI & ML for Managers
SP Jain Institute of Management & Research
Executive Program - Fintech, Banking & Risk Management
IIM Lucknow
Bachelor of Commerce - Computer Applications
Sourashtra Arts & Science College
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