Customer Service Associate
Ben Moss
Regina, SK
08.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Boosted sales revenue by skillfully promoting diverse service options.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Processed 30 invoices each weeks and mailed documentation to clients
- Handled 110 customers in fast-paced 7 hours setting in coordination with solid team of 4 customer service associates
