Ravi Kumar S

Oversaw full-service restaurant operations in Goa, managing staffing, procurement, and inventory control.
Implemented process improvements to streamline workflows and optimize resource utilization.
Directed financial planning, cost control, and pricing strategy while maintaining P&L management.
Ensured compliance with regulatory, safety, and hygiene standards throughout operations.
Led initiatives to enhance customer experience and supervised team performance to uphold service quality.
Maintained high service-quality levels to drive repeat business and ensure operational continuity.

Oversaw operations for 40+ enterprise accounts, ensuring adherence to delivery, client satisfaction, and SLA compliance.

Managed governance cadences, operational reviews, forecasting, resource planning, and performance dashboards.

• Defined and optimized operational processes to achieve faster turnaround times and increased accuracy.
• Directed cross-functional team operations, enhancing productivity and fostering continuous improvement.
• Enabled teams through SOP creation, risk tracking, issue logs, and standardized reporting frameworks.
• Achieved 30% reduction in churn via proactive governance and enhanced service delivery.
• Facilitated 18% revenue growth through operational enhancements and improved forecasting accuracy.
• Strengthened operational controls using KPIs, SLAs, escalations, and data-driven insights.

Spearheaded brand enhancement initiatives, resulting in significant market demand growth.

Developed and executed innovative marketing strategies, increasing market share.

Led operational programs focused on branding and market expansion initiatives.

Managed cross-functional workflows to ensure effective governance and reporting structures.

Formulated and executed strategies for promoting innovative business software solutions.

Enhanced brand image and expanded market presence through targeted strategic initiatives.

Orchestrated impactful marketing campaigns tailored to diverse events and audiences.

Pioneered creative marketing approaches to effectively penetrate new markets.

Led operational execution of technology programs and solution campaigns across regions.

• Managed stakeholder alignment, resource planning, and operational reporting processes.

Set and communicated goals aligned with business objectives.

Achieved revenue and profit targets through effective cross-team communication.

Utilized advanced in-house tools for comprehensive activity tracking and reporting.

Implemented strategies to maximize operational efficiency and team productivity.

Directed business operations for strategic enterprise accounts, including planning and KPI reporting.

• Created performance reports, dashboards, and automated tracking processes.
• Managed governance reviews, issue logs, and risk mitigation plans.
• Streamlined workflows and structured documentation to enhance productivity.

Drove business development initiatives aligned with organizational objectives.

Monitored and analyzed sales activities for actionable insights.

Optimized operational efficiency, enhancing team productivity.

Led talent development initiatives within business development team.

Managed business operations including workforce planning and process optimization.

Conducted operational restructuring efforts to improve efficiency metrics.

Diagnosed and troubleshot software and hardware issues efficiently.

Drove implementation of remote technology solutions to enhance operational capabilities.

Implemented customer-centric sales strategies for tailored solutions.

Engaged in continuous learning to adopt industry best practices.

Implemented selling and cross-selling initiatives to boost high-profit-margin product sales.

Analyzed customer conversational data to enhance overall experience.

Identified customer experience opportunities to drive revenue growth.

Maintained up-to-date knowledge of procedures for improving customer experience.