Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Ravi Kumar Singh

Bangalore

Summary

Qualified professional with 11 years of rich & extensive experience in

architecting cloud services, Service Delivery Operations, IT

Infrastructure, and IT Projects across industry verticals

Successfully administered various IT Infrastructure Programs through program governance processes; developing relationship with business stakeholders and culturally diverse teams; presenting changes, issues, risks & contingency plans to balance program/project resources

Successful in execution of Problem Management, Knowledge Management

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Lead

Wipro
Bangalore
05.2022 - Current
  • Administering the entire Network Operations team consist of L1, L2 engineers for delivery excellence, customer satisfaction and capability development
  • Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA; implementing short/long-term plans for achievement of process objectives; providing status reporting to internal and external client stakeholders
  • Participating new hire interviewing and overviewing training of new joiners.
  • Involving in MSR and working on client feedbacks
  • Spearheading the operations & delivery excellence, customer satisfaction and capability development
  • Presenting output of reviews through action plans and recommendations that form the basis of business improvements and initiatives with a focus on cost effectiveness of risks mitigation plans
  • Assisting in the development of technical architectures, frameworks and strategies for cloud solutions to meet the business and application requirements
  • Working on cloud technologies and cloud security to the team
  • Maximizing customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery; implementing industry leading practices in the organization
  • Gathering requirements from stakeholders, partners, service providers, vendors, 3rd party suppliers; developing, transitioning, and customizing the processes, offering comprehensive & innovative solutions in line with guidelines specified by the client
  • Acting as the primary contact and partner to internal stakeholders and CoEs with regards to escalation, operational risk & control management, BCP coordination, disaster recovery plans & process transformation
  • Supporting and monitoring the existing infrastructure, managing preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness
  • Ensuring timely closure of all incidents as per Incident Management Practices; preparing disaster recovery plans for the network and security devices; interfacing with vendors for network & security products

Consultant

Freelancer
Bangalore
05.2019 - 04.2022
  • Performing ORT(Operational Readiness Test) for On-boarding new clients
  • Monitor the network for availability and performance, manage incidents, and root cause analysis
  • Optimization of services for better performances
  • Streamlining functions of ITSM services to reduce overhead cases
  • Collaborating with network architects on network optimization of infrastructure performance management
  • Analyzing network operational status by gathering, prioritizing information and managing projects.
  • Status reporting to higher management of the organisation
  • Create users and user groups in Azure Active Directory Cloud
  • Active Directory self-service password reset
  • Allow users to reset their password with Azure Secure your Azure resources with Azure role-based access control (Azure RBAC)

Network Engineer

Dimension Data
Bangalore
12.2014 - 05.2019
  • Experience of working in a Central Delivery Organization from ground zero to deliver managed services from an offshore location
  • Proficient in network troubleshooting for remote network infrastructure management
  • Handling Events according to their SLA and OLA Priority.
  • Perform troubleshooting of Routers and Switches through Remote Login.
  • Troubleshoot issue related to Network connectivity, Packet Loss, Performance issue, Link flap/down, etc.
  • Working on trouble tickets Created/ Tracked/ Resolved Incidents using Remedy Ticketing system and ITSM Ticketing system
  • Performance analysis of network infrastructure management for Managed Services
  • Assist in the implementation and maintenance of network devices.
  • Working on GWAN (Global Wide Area Network) issues and resolving issue by collaborating with the carrier. Performance analysis and network optimization of Global Wide Area Network
  • Troubleshooting issues such as CPU utilization, Interface utilization
  • Worked both as an individual contributor and as a shift lead

Technical Support Engineer

HGS
Bangalore
01.2014 - 11.2014
  • Responsible for testing the equipment’s for Latency (bandwidth) issues, SNR ratio and Bit error rate as per the network design
  • Process tailoring and ensuring process adherence in the team.
  • Worked on ATM Switches, Aggregation Routers of companies like Cisco, Adtran, Calix, Alcatel Lucent, Redback
  • Worked on OSI model Layer 2 and Layer 3 devices (ATM switches and Routers) and protocols
  • Knowledge of configuring DSLAM, ATM Switches & Broadband remote access servers of manufacturers like Juniper/ Alcatel Lucent / Red back / Calix / OCCAM/ Cisco

Education

Bachelor of Engineering -

VTU
Belgaum
01-2013

Skills

  • IT Service Delivery/Service Improvements
  • Project Delivery/Management
  • IT Strategy Planning & Execution
  • ITIL Framework
  • Routing & Switching
  • Aruba Wireless
  • Cloud Architecture & SDWAN Migrations
  • Disaster Recovery/SLA Management
  • Team Management & Leadership
  • Strong team building skills

Accomplishments

  • Excellence awards - 2
  • Appreciation awards - 3

Languages

Hindi
First Language
English
Proficient (C2)
C2

Certification

  • CCNA
  • CCNP- Encor
  • CCNP- Wireless

Timeline

Operations Lead

Wipro
05.2022 - Current

Consultant

Freelancer
05.2019 - 04.2022

Network Engineer

Dimension Data
12.2014 - 05.2019

Technical Support Engineer

HGS
01.2014 - 11.2014

Bachelor of Engineering -

VTU

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