Ravina Jigyasi

• Responsible to manage a team of city managers and drive client acquisition target.
• Responsible for driving team KRAs and revenue generation in terms of brokerage through the team.
• Assist and monitor the on-ground team for effective closure of sales.
• Handling multiple city operations and teams, for delivery of product, installation and seamless running of the same.
• End-to-End responsible for the Sales and Growth of the cluster.
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Worked with MSMEs customers to understand needs and provide excellent service.
• Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.

• Responsible for Managing & Driving business in assigned territories according to the target, mentoring of direct sales team on a regular basis, informing them about new updates and products, guiding them on the field and scaling them to handle real time challenges faced in the market.
• New Product launch like Merchant KYC and ATM.
• Conducting individual client meeting to present products and related services to prospective clients.
• Meet with customers to address concerns and provide resolutions.
• Discover new sales opportunities through consumer research and market research.
• Participate in industry promotional events and other BTL activity to cultivate customer relationships.
• Retention and engagement of team.
• Monitor competition within assigned region and make related strategies.
• Prepare and submit reports to the reporting manager.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Expanded product distribution by adding more than 12000 new distribution points in region, including convenience stores, distributors, retail supermarkets and food services.

• City Launching Bhopal and Nashik.
• Training Restaurant in System Ops for smooth running of business.
• Operating as lead point of contact for all my accounts.
• Build and maintain strong, long lasting client relationships.
• Negotiate contracts and specifics to maximize profit.
• Develop new business within the city.
• Assist with client requests regarding system issues, payments or menu revamping as required.
• Keep a track of weekly/quarterly/monthly profits for stakeholders.
• Data analysis and funnel management.
• Closing 230 restaurants deals in 1st month of joining.
• Single handedly launching Bhopal City for UberEats in coordination with delivery teams.
• Negotiated deals for 70 Restaurants for Diwali Festival Offers.
• Personalized gifts for HNI clients and hand delivered them to 30 accounts.
• Improved account management by predicting potential competitive threats and outlining proactive solutions.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Informed customers of promotions to increase sales productivity and volume.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Handling Network and Postpaid operations for MPCG CIrcle.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Decision making with regards to process revamping to ensure customer satisfaction and increase NPS.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
• Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
• Modified and refined offerings and operational practices to meet changing customer requirements.
• Vendor Coordination and Management for multiple call centers and processes.
• ERC flow Management-Postpaid and Network process.
• Executive Learning Program introduced for Executives and Agents.
• Customer query addressed and resolutions from Nodal and Appellate Escalations.Customer “First” Policy.
• Escalation Management from various teams, call-centers, Nodal team, Appellate team, on-ground sales team and retail team.
• Revamping and scripting the close-looping process to ensure FTR(first time resolution) and decrease bounce back of the complaints
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Overall Network complaints lowered by 35-50% including repeat complaints.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Audited customer support procedures and collaborated regionally to promote standardization across all offices.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands on a monthly and quarterly basis with cross-functional teams.

• Monitored all company inventory to ensure stock levels and databases were updated.
• Received and processed stock into inventory management system.
• Resolved conflicts between the clients and executive.
• Increased customer satisfaction by resolving product or service related issues.
• Retail Store Management.
• Ensuring facility management and executive etiquettes training.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Team Management.
• Quality Management.
• Accomplishment of organizational targets on monthly basis.
• Floor Management.
• Stock management.
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Worked as an Acting Store Manager for 1 month.

• 348 Gross Postpaid sale, highest among all verticals in MPCG Circle.
• 200 new MPesa customers added.