Ravina Sohal
Store Manager
Dehradun
Summary
PERSONAL STATEMENT A reliable, trustworthy and conscientious Store manager who is able to multi‐task, handle pressure, work as part of a team and most importantly inspire customers to make a purchase. With infectious enthusiasm and an inspirational style, I'm ready to use my extensive experience of the retail industry to develop superb organizational, problem solving skills. I'm an exceptional person who would like to explore new territories and push existing limits.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Retail Store
TOMMY HILFIGER/CALVIN KLEIN
Dehradun
07.2017 - 03.2019
- Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store
- Roles
- Serving customers at the sales counter
- Offering face to face advice to customers on the stores products
- Processing exchanges as required in line with company procedures
- Occasionally being responsible for the stores security including being its key holder
- Using the stock management system to log, check, locate and move stock both in and out of the store
- Ensuring that all areas are clean and adhere to the company's clear floor policy and Health and
- Safety requirements
- Making sure that any item which is removed from a display column is replaced immediately after a sale
- Handling customer complaints calmly
- Managing cash and payment systems in accordance with company procedures and policies
- Retail store
Assistant store Manager
Calvin Klein
03.2019 - 03.2020
- Achievements
- Best Customer Relationship Management Award
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Skin Care Consultant
Elca cosmetics
Dehradun
03.2020 - 03.2021
- Demonstrated product application on clients using testers and samplings.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Fostered friendly, warm and exceptional customer experience.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Notified supervisor of supply needs to maintain stock of necessary items.
Store Manger
Levis
Dehradun
03.2021 - 02.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor's of Commerse - Business Administration And Management
MKP College
Dehradun 04.2013 - 08.2016
Master's in Commerse - Business And Managerial Economics
MKP College
Dehradun 09.2016 - 08.2018
MBA - HR
IMMT College
Dehradun 06.2020 - 08.2022
Skills
Skills & AbilitiesFully aware of security issues concerning stock in relation to shoplifting, leakage and theftAble to maintain high standards of display & visual merchandising to ensure the store is wellPresentedAble to help customers in finding what they wantReady and able to work individually or within a team environmentGood with numbers, and able to use modern computerized equipment and specialist retailingSoftwareAble to promote a store and its products through effective marketing activities like leafleting etcGood numerical skills with the ability to manually calculate costs without errorAble to accurately describe a products features and benefits to a customer
Retail store support
Retail transactions
Store improvement skills
Retail Staff Management
Store activity coordination
Store opening/closing procedures
Accomplishments
- Graduation:-B.com
- Post Graduation- M.com in
- Marketing
- Pursuing double post graduation-
- Mba (Hr)
- I hereby declare that the above details are true and correct to the best of my knowledge
- Date:‐
- Place:‐ Dehradun
Timeline
Store Manger
Levis
03.2021 - 02.2022
MBA - HR
IMMT College
06.2020 - 08.2022
Skin Care Consultant
Elca cosmetics
03.2020 - 03.2021
Assistant store Manager
Calvin Klein
03.2019 - 03.2020
Retail Store
TOMMY HILFIGER/CALVIN KLEIN
07.2017 - 03.2019
Master's in Commerse - Business And Managerial Economics
MKP College
09.2016 - 08.2018
Bachelor's of Commerse - Business Administration And Management
MKP College
04.2013 - 08.2016