Ravindaranath Eswaraiah

• Led a QA team of 5 manual testers for large-scale enterprise applications
• Developed test strategies and execution plans in collaboration with QA Managers and Product Owners.
• Coordinated daily execution cycles, tracked progress, and ensured all deliverables met project deadlines.
• Oversaw defect triaging, prioritization, and resolution across multiple sprints.
• Conducted peer reviews of test cases and mentored junior QA staff.
• Worked closely with developers and business analysts during sprint planning and retrospectives.
• Logged and tracked bugs in JIRA, collaborated with developers for defect resolution.
• Prepared test summary reports and contributed to test documentation standards.

The Senior Operations Associate position at HDFC Life Insurance Company Ltd involved overseeing daily operations and ensuring that processes adhered to regulatory standards. This role demanded strong leadership and organizational skills to manage teams effectively while delivering exceptional client service. Continuous improvement initiatives were implemented to enhance operational efficiency.

• Led a team to streamline operational workflows and improve performance metrics.
• Monitored compliance with regulatory requirements and internal policies.
• Implemented training programs to enhance team skills and knowledge.
• Utilized data analysis to identify areas for improvement and drive strategic decisions.
• Fostered a collaborative team environment to achieve common goals.

• Supported the underwriting process for commercial and personal lines in the Property & Casualty domain.
• Reviewed insurance documents such as ACORD forms, loss runs, inspection reports, and applications.
• Entered and updated policy data in Guidewire; maintained high accuracy and compliance.
• Acted as POC for client escalations and policy clarifications.
• Handled back-end processing of underwriting requests for US-based insurance carriers.
• Ensured completeness of submissions, identified discrepancies, and communicated with internal QA.
• Maintained tracker logs and generated daily performance reports.
• Coordinated with onshore underwriters to resolve discrepancies and obtain clarifications on submissions.
• Monitored SLAs and KPIs consistently achieved 98 %+ accuracy and 99 %+ on-time delivery.
• Supported SOP documentation updates and contributed to process improvement initiatives.

As a Bancassurance Executive at Star Health Allied and Insurance Company Ltd, I focused on promoting insurance products through banking channels. This involved building relationships with bank staff and clients to increase product awareness and drive sales. The position required strong communication skills and the ability to explain complex insurance concepts clearly to clients.

• Developed and implemented strategies to increase insurance product sales.
• Educated clients about various insurance options and their benefits.
• Strengthened partnerships with bank personnel to facilitate seamless product offerings.
• Achieved sales targets consistently through proactive engagement and follow-ups.
• Provided excellent customer service to resolve queries and enhance client satisfaction

• Reviewed and processed insurance claims for accuracy and compliance.
• Communicated with clients to gather necessary claim documentation.
• Analyzed claim data using company-specific software systems.
• Coordinated with medical providers to verify treatment details and costs.
• Investigated potential fraud cases by examining claim patterns and discrepancies.
• Maintained organized records of all claims and correspondence for easy retrieval.
• Collaborated with other departments to resolve complex claims issues efficiently.
• Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
• Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
• Determined liability, compensability, and benefits due on each claim.
• Updated existing processes and procedures as needed based on changes in industry standards or organizational needs.
• Analyzed data and formulated decisions regarding the approval or denial of claims.
• Worked closely with external vendors such as third party administrators during resolution process for certain types of claims.
• Monitored reports to identify claims issues and worked with adjusters to resolve problems.