Dynamic Senior Consultant with a proven track record in managing and optimizing complex network infrastructures to drive operational excellence. Expertise in designing, implementing, and troubleshooting LAN/WAN and SD-WAN solutions, resulting in seamless operations and significantly improved customer experiences. Skilled in network transformation and security, with a deep understanding of industry-standard technologies that enhance performance and reliability. Committed to delivering innovative solutions that align with organizational goals and elevate overall network functionality.
Supported large-scale and complex contracts during implementation and delivery phases, achieving successful project completion.
Transformed non-standardized LAN networks to standardized architectures, aligning with client requirements and industry best practices.
Developed Low-Level Design (LLD) and High-Level Design (HLD) documentation for existing and new networks, facilitating efficient implementation and maintenance.
Mapped client requirements and designed custom solutions to address specific business needs.
Integrated network devices into monitoring tools such as Logic Monitor and Cisco Prime, enabling proactive performance management.
Configured and troubleshot wireless networks, ensuring seamless connectivity and optimal performance.
Provided timely resolution of P1 issues within SLA, ensuring minimal disruption to operations.
Implemented changes and fulfilled new requests according to client requirements, ensuring adaptability and responsiveness.
F5 LTM with 4+ years of experience in configuring, maintaining, and troubleshooting BIG-IP appliances. Skilled in traffic management, iRules, SSL offloading, and performance tuning in large enterprise environments.
Configured and managed F5 LTM appliances in a production environment.
Implemented SSL offloading and monitored traffic patterns to optimize application performance.
Installed, configured, and maintained F5 BIG-IP LTM appliances across test and production environments.
Collaborated with developers and application teams to implement LTM features such as One Connect, persistence profiles, and traffic shaping.
Tuned health monitors and load balancing algorithms to improve application response times.
Performed basic troubleshooting and implemented minor changes on Palo Alto Firewalls, maintaining network security.
Transitioned sites from MPLS to SD-WAN and facilitated handover to operations teams, enabling improved network performance and efficiency.
MPLS configuration and troubleshooting the client issues on priority basis.
Configured, deployed, and managed VMware VeloCloud SD-WAN edge devices and orchestrators across multi-site enterprise environments, enhancing WAN performance and ensuring secure connectivity.
Collaborated with cross-functional teams to integrate SD-WAN with existing security and cloud infrastructure.
Implementing SNMP, NTP and another common function with the help of templates.
Upgrade the sdwan devices as per vendor recommendation.
VPO Senior Specialist
Orange Business Services India Solutions Pvt Ltd.
12.2019 - 04.2022
Implemented and troubleshot networks according to design requirements, providing innovative solution designs for new sites.
Supported large-scale and complex contracts during implementation and delivery phases, ensuring successful project outcomes.
Analyzed and resolved escalated and complex fault cases, recommending preventive and corrective actions to enhance customer experience for LAN, WAN, wireless, and SD-WAN.
Implemented changes, created knowledge databases, and provided end-to-end solutions to customers within defined SLAs, demonstrating commitment to customer satisfaction.
Mapped client requirements and designed custom solutions to address unique business needs.
Managed L3 NOC teams to maximize productivity and ensure prompt support for P1 and P2 cases, demonstrating leadership and team management skills.
Deployed and configured SD-WAN edge devices and centralized controllers (vSmart, vManage, vBond).
Implemented centralized policies for traffic steering, segmentation, and DIA breakout to optimize business-critical apps.
Experience designing, deploying, and managing enterprise WAN solutions.
Hands-on expertise in Cisco SD-WAN (Viptela).
Senior Analyst
Accenture Solutions Private Limited
10.2016 - 12.2019
Managed day-to-day Global NOC operations for Accenture, ensuring seamless network performance and stability.
Troubleshooted various project issues and resolved traffic-related problems for shared applications running through the GNOC network.
Managed global DNS/DHCP services for Accenture network using IPAM tools, implementing changes and adhering to standard, TE, and emergency procedures.
Troubleshooted daily issues related to GRE over IPsec tunnels in the global network.
Managed Cisco ACS server for device additions and removals, controlled user access (RO/RW), and managed user group memberships, ensuring network security and access control.
Conducted troubleshooting based on user-provided traceroutes, demonstrating analytical and problem-solving skills.
Troubleshooted wireless network issues, including user access problems and office-wide outages, providing effective solutions to restore connectivity.
Senior Executive
Telesonic Network Ltd. (Airtel Bharti Ltd.)
01.2015 - 09.2016
Troubleshooted CEN fiber link connectivity, including port status, RX/TX power, CRC errors, and OSPF/BGP neighbor relationships.
Troubleshooted routing protocols such as OSPF, BGP, MPLS L2VPN/L3VPN, and MPLS Traffic Engineering.
Configured and monitored BRAS (Broadband Remote Access Server) services, managed port and traffic status, performed traffic shifting activities, and addressed card hardware issues.
Utilized network monitoring tools like U2000, iManager, BMC Remedy, and MRTG for device monitoring, alarm management, and traffic utilization analysis.
Configured and traffic shifting on Juniper switches.
IOS upgradation activity on Juniper and Cisco devices.
Module replacement activity on Juniper and Cisco switches.
Technical Specialist
Ind Innovation Pvt Ltd.
03.2011 - 01.2015
Installed and configured network devices across India in production environments.
Lead the project, built the network team's environment, and motivated the team for successful project completion.
Mounted hardware on racks and performed configurations at data centers, DR sites, and remote sites.
Established ISP connectivity with the data center and tested server reachability.
Tested and supported the first ASRB online exam setup.
Documented IP schemas and configurations for future troubleshooting.
Supported and implemented R&S operating systems and configurations.
Configured synchronization between production and DR environments.
Configured HSRP for gateway redundancy between ISP routers and load balancers.
Connected Sun servers and storage with Cisco 3760 switches.