HCL Technologies
- Designation : Group Operation Manager Role : Workplace and Collaboration Delivery Manager Working since : June 2010 Deliverable Related tasks.
Ravinder Singh Gill
Noida,Uttar Pradesh
Summary
- Having 12 years' experience in core IT Infrastructure Services which comprise of Subject Matter Expert on various MS technologies including Messaging and Collaboration services, IT Operation Management, IT Service Delivery Management, etc. Having well understanding of ITIL processes and responsible to implement standards in account. Good experience in implementing and running Lean IT and SOF (Secure Operational Framework). Area of Expertise: Operational and Functional
- IT Project Planning and Management: Proven ability to plan, organize and lead technical projects/teams in both small groups and middle corporate areas.
- IT Process Management: Extensive capability to identify, build and execute technical processes for smooth delivery of operation and support.
- IT Operation Management: Expertise in IT Operation Management.
- Customer Handling & Orientation: Very good in customer handling with good understanding of working in cross culture environment. Also maintain strong partnership and understanding with customer to fulfill their requirements, challenges and new strategies.
- Cross culture function: Worked for large IT Enabled organizations US and European based production houses.
- Team Handling: Design system and processes to motivate, enable and engage people and lead them to achieve quality.
- Services & Standards: IT Infrastructure Services, EUC Services, ITIL, Project Management. IT Operation Management Project Management ITSM Auditing Operation Excellence Capacity Management Transition and Transformation Management Risk and Compliance Management Software Asset Management Hardware Asset Management Team Management Secure Operation Framework Lean IT Implementation Service Availability Management Key Responsibilities :
- Break down business requirements into technical solution requirements
- Technical assistance and monitoring in project implementation and enable and engage right person from operation team to ensure end-to-end delivery of project on time and save cost.
- Recording and assessment of Risk associated with operational activities and regular review of risk register
- Capacity Management: Assess and forecast capacity
- Performance Management: Analyze data sourced from multiple tools and analyze performance dashboard for capacity forecast
Work History
Skills
- Demonstrated skills in training and supporting end users as well as developing technical staff to achieve performance objectives
- Past experience on various Technologies
- MS Windows Server (MS Windows server 2003, MS Windows server 2008, MS Windows Server 2012)
- Directory Services (MS Active Directory Services, MS ADFS, LDSU)
- Messaging & Collaboration (MS Exchange 2003, MS Exchange 2007, MS Exchange 2010 server)
- Email Security (Anti-SPAM, Anti-content scanning tool, Email Anti-virus tool, MEHS, XS Treme 100 Boxes)
- Virtualization (VMWare, Hyper-V)
- FTP Accelion appliance
- Backup Tools, HP Data Protector
- Monitoring Applications (MS SCOM, MTaaS)
- Mobile Device Management: BlackBerry Enterprise Server, Mobile Iron
- Routers/Switches
- Software Licensing: Key Management Server
- Anti-Virus technologies (Trend Micro, McAfee)
- Software Distribution applications (SCCM, IEM BigFix)
- End-user computing tools (NexThink WorkBlaze, OptiBot Self-Healing station, Password Courien, Print Installer)
- Active Directory, Anti-Virus, Backup, content, Delivery, Email, FTP, HP, McAfee, Messaging, MS Exchange 2003, MS Exchange, MS Windows, Enterprise, Routers, scanning, Switches, Technical support & Training, Trend
Accomplishments
- ITSM Auditing: Monitor Incident Management/Problem management/Task management/Change Management.
- Operation Hygiene: Ensure operation hygiene by apply various methodologies like checklists, review of SOPs, documentation, standardization, etc.
- Processes: Define new process related to operations and ensure to empower them to sustain throughout lifecycle.
- Handle client escalations.
- Transactions and transformation of services into operation.
- Responsible to deal with Regional IT Coordinators in order to ensure HA of services in Branch Office across the globe.
- Managing Lean IT and ensure to enable and engage stakeholders to get lean IT into practice.
- Managing Secured Operational Framework.
- Ensure to meet SLA compliance.
- Value addition & service Improvisation.
- Automation of manual work to reduce operational work 3.
- Company : Zenith InfoTech Designation : Sr.
- Server Engineer Role : SME and last escalation point for MS Technologies Duration : May 2009 - May 2010 Key Responsibilities : Last escalation point for issues related to MS Windows Server, MS Active Directory Services, MS Exchange 2003, MS Exchange 2007, MS Exchange 2010, BlackBerry Enterprise Server, Anti-SPAM appliance/applications, SMTP Relay servers, Backup & Disaster Recovery Solution.
- 2.
- Company : Zensar Technologies (P.) Ind.
- Ltd.
- Designation : Tech- Lead: Messaging Role : L3 Support Engineer on AD and Exchange Server Duration : June 2006 to May 2009 Key Responsibilities :.
- Client Messaging System was hosting 35000+ Mailboxes in Multi Forest Active Directory environment.
- Messaging System is having a setup of 12 Exchange 2003 Back-end server, 4 Exchange 2003 Front-end Server, 14 Windows 2003 Domain controllers, additional Resource Mailbox Server and Connector Servers, 2 Blackberry Enterprise Server 4.1, 4 MXTreme SMTP host gateway servers, additional MOM server, Backup Servers, application server, SQL 2005 Servers.
- Provide Level 3 support to Exchange 2003 Server, Active Directory, Windows 2003 Server, MXTreme SMTP host gateway servers, Backup & Restoration through HP Data Protector, Antigen Antivirus for Exchange Database, Blackberry Enterprise 4.0 server, DNS Related issue, MEHS, etc.
- Provide Level 3 support to Blackberry handheld, Outlook Mobile Access, ActiveSync related issue, Mail routing issue, etc.
- 1.
- Company : Nav BackOffice IT Solution Pvt.
- Ltd.
- Designation : Network Administrator Role: Work Duration : August 2004 to Sept 2005 Job profile : Administration of A.D.
- domain controller with A.D.C., Administration and management of M.S.
- Exchange 2003 server, A.D.
- Users and Groups Management, Security management (Rights & Permissions), Exchange server management including backup and restoration, DNS, DHCP, RAS, VPN server management, Mailbox management, Backup management of user data including of A.D.
- database and Exchange Database, Server Updating and monitoring, including disk space utilization and error logs, Software management and user support.
- Technical Certification and degree:.
- MCSE: MS Windows 2000 Server.
- CCNA V3.
- MCITP: MS Exchange 2007 Server.
- BCA Personal Information: Full Name : Ravinder Singh Gill Nationality : Indian.
Personal Information
Passport : Ready
Active Visa : Schengen Visa Valid till May 2018
Current Address : Noida
Permanent Address : 95, Heera Nagar, Jaipur
Date: Ravinder Singh Gill
Timeline
HCL Technologies
Similar Profiles
Srinivasan NandagopalSrinivasan Nandagopal
ETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ LtdETL Lead /Onshore Technical Business Analyst at HCL Technologies India & HCL Technologies NZ Ltd
Pooja SaxenaPooja Saxena
Senior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt LtdSenior Analyst at HCL Technologies Pvt. Ltd, HCL technologies Pvt Ltd
Abhishek KumarAbhishek Kumar
Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)Data Engineer/Technical Lead at HCL Technologies Limited (HCL Tech)
Prateek MedirattaPrateek Mediratta
L2 Production Support Engineer at HCL Canada INC & HCL technologies LTDL2 Production Support Engineer at HCL Canada INC & HCL technologies LTD
Arjun GuptaArjun Gupta
Senior Research Analyst, Technology Domain – Data and Analytics Team at International Data Corporation (IDC)Senior Research Analyst, Technology Domain – Data and Analytics Team at International Data Corporation (IDC)