Ravinder Kumar

Building operations excellence in Taneira:

• Handling Taneira customer loyalty program “Goldenweaves “(Extended base from 309 to 1000 plus customers)
• Digitisation: Wooqer, Oditly, ETP changes
• Managing Salesforce: Leads upload and completion tracking
• Heroku implementation: Creating standard building blocks for business
• Grassroots onboarding for Franchisee employees
• Updating and incorporating existing and new SOPs for company and Franchisee stores

Mia by Tanishq retail expansion in west region:

• Soft/Hard launch of 9 stores
• 11 stores added to pipeline
• Meeting franchisee prospects
• TOT and ROI discussion
• Franchisee on boarding

Driving sales in top 12 Mia SIS(Tanishq) stores:

• Increased Mia avg contribution from 1.6% to 2.2% across these stores
• Pendant & Earrings Festival and Rakhi display contest
• Necessary merchandise alignment across stores.
• Identifying top RSOs and SMs for RnR

• Planning and achieving 100% monthly and annual Business Plan targets
• Monitoring staff’s performance on regular basis against assigned targets and other responsibilities.
• Driving specific SDO’s and initiatives every month
• Understanding merchandise requirements and reducing gaps

• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Assisted with hiring, training and mentoring new staff members.