Ravinder Pal
Delhi
Summary
Results-driven professional with five years of experience in Computer Operations, Data Maintenance, and Customer Support for US and Canadian clients. Currently serving as Senior Supervisor at Service Doctors, overseeing maintenance operations to minimize breakdowns and improve equipment efficiency. Demonstrates strong analytical and problem-solving skills, effectively managing high-pressure situations. Proven ability to communicate clearly and organize tasks to meet and exceed performance targets.
Overview
15
15
years of professional experience
Work History
Senior Supervisor
Service Doctors
Noida
01.2021 - Current
- Managing team of 14 members working as CCE with overseas field technical teams.
- Keep motivates and supports all agents through feedback and communication. Assisting with taking agents calls if they cannot handle workload. Improves quality of results by recommending changes.
- Keep track of employee attendance, and make sure work procedures are complied with.
- Assist in hiring and onboarding new employees.
- Prepares monthly and annual performance reports.
- Service Doctors it is a US based appliance and HVAC repair and Maintenance Company located at Chantilly in Virginia. The company offers HVAC installation and maintenance services to residents living in Washington, DC, Maryland and Virginia.
Customer Support Executive
Service Doctors
02.2016 - 12.2020
- Respond to incoming calls, emails help them by giving right information, and make outbound call if needed.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Conversation with company technicians about New call and call back. Working on their job schedule. Update technician about customer requirements and update customer about technician current location and job schedule.
- Create invoices, receipts and keep records of all charges payable by credit cards, cheque and cash by the customers.
- Manage all the warranty papers and informed to customers.
- Service Doctors it is a US based appliance and HVAC repair and Maintenance Company located at Chantilly in Virginia. The company offers HVAC installation and maintenance services to residents living in Washington, DC, Maryland and Virginia.
Computer Operator
Seetek System Private Limited
Delhi
04.2011 - 03.2013
- Handling Canadian Project based on University Programs database updating: search on universities sites for new programs, program description, prerequisites, program length, degree awarded, tuition fee, additional fee and other program related information like specializations, international exchanges, part time offerings etc and compilation & updating of database.
- Seetek System Pvt. Ltd. is an outsourcing company based in Delhi that provides a wide range of data entry and I.T. Enabled services.
Education
Bachelor in Commerce -
Delhi University
01-2016
12th Passed Out -
C.B.S.E Board
Delhi10th Passed Out -
C.B.S.E Board
DelhiSkills
- Data maintenance and updates
- Office operations management
- Troubleshooting and problem-solving
- Customer support services
- International client relations
- Multitasking abilities
- Managerial skills
- Team collaboration
Languages
- Hindi
- English
Personal Information
- Date of Birth: 10/12/88
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Education Detail
- Bachelor in Commerce (B.com), Delhi University
- 12th Passed Out, C.B.S.E Board Delhi
- 10th Passed Out, C.B.S.E Board Delhi
Profile Snapshot
Five years of experience including Computer Operations, Data Maintenance and Updating, Customer Support to US/Canadian Clients and assisting all office activities. Currently working with Service Doctors (US based appliance repair company), branch located at Noida, U.P. as a Senior Supervisor. Well Versed in handling pressure and maintenance operations for reducing breakdown and enhancing operational effectiveness of equipment. An ambitious and confident individual, with drive to achieve and excel on given targets. Sound communicator with good analytical, problem solving & organizational abilities.
Timeline
Senior Supervisor
Service Doctors
01.2021 - Current
Customer Support Executive
Service Doctors
02.2016 - 12.2020
Computer Operator
Seetek System Private Limited
04.2011 - 03.2013
Bachelor in Commerce -
Delhi University
12th Passed Out -
C.B.S.E Board
10th Passed Out -
C.B.S.E Board