Ravinder Pratap Singh
Senior Program Manager
Hyderabad
Summary
Program management expert with a strong history of leading complex projects and delivering measurable results. Demonstrated ability in strategic planning, resource allocation, and risk management. Proven skills in team collaboration and stakeholder engagement, ensuring high performance and adaptability to changing requirements.
Overview
12
12
years of professional experience
13
13
Certifications
Work History
Senior Program Manager (PM III)
Amazon
10.2021 - Current
- Formulated long-term capacity plans with new hires, upskills, and project launches for DE, ES, IT, NL, SE marketplaces for Core frontline teams at Selling Partner Support (SPS).
- Engineered Python automation reducing capacity planning processing time by 98.5% (2-3 hours to 2 minutes) across EMEA operations.
- Optimized vendor premium staffing model across 5 European markets, eliminating 25 FTEs and delivering $381K in annual cost savings.
- Pioneered 8+ AI solutions including CPBuddy (QuickSuite chatbot querying dashboards/knowledge bases), MOSAIC (meeting optimizer), and TaskPriority Pro (email/calendar summarizer).
- Led OP1/OP2 planning cycles for all EMEA organizations from last 3 years, analyzing inputs and proposing capacity values to senior leadership with a team of 6 capacity planners.
- Reduced WAPC metric from 2.1 to 1.6 within 8-10 weeks through Sev1-4 severity-based sizing framework for vendor premium team.
- Served as SPOC for Seller, Vendor Premium, VISA, CS Andon special projects with FTE model creation.
- Drove PTG initiatives and staff group consolidation improving occupancy rates and eliminating capacity challenges.
- Capacity Planning & WFM
Operations Analyst
Medly Pharmacy Inc.
05.2021 - 09.2021
- Optimizing delivery scheduling and driver planning for Last Mile deliveries.
- Defining key performance metrics, monitoring, dynamic dashboard & reporting for Rx delivery operations.
- Process flow and SOP creation and standardization for Rx, Px and delivery department.
- Analyzing day-to-day operations, and create new improvement projects with scope, blueprint & deliverables.
- Delivering business reports for GMs & top management using Alteryx, python, Advance excel & Qlik-sense.
- Business Intelligence (BI) Last Mile Operations Consulting
Manager Fulfillment Projects
DELHIVERY Pvt. Ltd.
09.2020 - 05.2021
- Sales and Operations (S&OP) planning for peak and BAU as per the projections and customer SLA’s.
- New process design and ensuring implementation of SOPs to achieve customer CPT within the cost.
- FC process & Infrastructure planning for new clients along with capturing their requirements for proposals.
- Coordination with various teams during new client setup, peak, downtime in WMS(Godam).
- Formulating to evaluate Manpower, IPP targets, Adhoc, OT and ED used PAN India in FC.
- Analysis on performance data to track VCPU, FCPU, Cpk for Clients to optimize their cost.
- Planning & Engineering Fulfillment Center (FC)
Project Manager
DTDC Express Ltd.
09.2019 - 09.2020
- Implementation of network expansion project for E-commerce East and West Zones.
- Identify gaps in process design and practical ground implementation issues and provide resolutions.
- Master Data Management for E-commerce ERP system of the company.
- Data analysis and visualization for various Business units using tools Alteryx logic, Tableau & Carto Maps.
- Data preparation and evaluation of Last Mile Delivery Network for Monthly and Quarterly Review Meetings.
- Scheduling and Route planning for long haul vehicles (LHV) to optimize on costing, utilization and TAT.
- Manpower, capacity, bay and load planning for LTL business unit along with driving the timely delivery.
- Dashboard preparation for daily tracking and suggest IT developments to streamline systems and processes.
- E-commerce, Last & Middle Mile Operations
Management Summer Intern
GATI-KWE
04.2018 - 06.2018
- Designed 26 dashboards including hierarchical approval for phase-wise finalization and implementation.
- Recommended strategies to warehousing activities to enhance operational efficiency leading.
- Formulated KPI mapping for SCM leading to productivity, efficiency through effective information flow.
- Orchestrated improvement in ERP with integration of warehousing services Contract & Asset management.
- Created Software Requirement Specification (SRS) and System Documentation Design (SDD) for implementation.
- Accomplished automation of reports leading to real-time visibility of multiple customer SLAs.
- Suggested innovative back-end system algorithm and formulation for automated data reporting.
- Process Automation and ERP Dashboard Design
Systems Engineer
Tata Consultancy Services Limited
08.2013 - 10.2015
Education
MBA - Operations & Analytics
Indian Institute of Management, Nagpur (IIM Nagpur)
B. Tech - ICE
SRM University, Main Campus, Chennai
Class XII - undefined
K.V. 2 Nausena Baugh, Vizag (CBSE)
Class X - undefined
K.V. 2 Nausena Baugh, Vizag (CBSE)
Skills
Capacity Planning & Workforce Management
Demand Forecasting, Resource Optimization, Headcount Planning, FTE Modelling, Shrinkage Analysis, Occupancy Management, Service Level Management, S&OP Planning, Operational Planning (OP1/OP2), Scenario Analysis, NICE IEX, Aspect, Cost Optimization, Stakeholder Management
Data Analytics & Business Intelligence
Data Analysis, Business Intelligence, Dashboard Development, Tableau, QuickSight, Qlik Sense, Alteryx, Power BI, Excel (Advanced), Power Query, Google Sheets, KPI Tracking, Trend Analysis
Programming & AI/Automation
Python, SQL, R, Power Query, VBA, Amazon QuickSuite, PartyRock, Generative AI Tools, Machine Learning, Chatbot Development, Process Automation, QuickFlows, API Integration, ETL Processes
Project Management: Quip, Asana, Workfront, Jira, Agile Methodologies, Lean Six Sigma Green Belt
Certification
Undergoing PG Certification Program in Data Analytics & Generative AI from IIT Guwahati
Accomplishments
- Administered inventory management and prepared component specification document for the project.
- Handled documentation & managed component obsolescence information for 200-billion-dollar client.
- Conceptualized and designed models for functional modules to improve loop integrity.
- Created database and leveraged various planning tools to shorten the critical path of the project.
- Led a team of 5 members for Siemens database project; in-charge of reports, meetings and project tracking.
- Recommended engineering solutions to Rolls-Royce as per possible electrical alteration.
- Received “On the Spot Award” in appreciation of outstanding contribution to the organization.
- Received a certificate of appreciation for “Technical Excellence” from TCS Rolls-Royce Engineering.
- Conducted Knowledge Sharing Sessions (KSS) for AutoCAD tool and part database activity for 5 trainees.
- Formulated guidelines, templates and best practices for loop diagram and part database project.
- Hosted various online quizzes on Mindswork and posted innovative ideas on idea-max platform of TCS.
Extra-Curricular
I have been a part of Volunteering Group at Amazon. Certificate of Excellence for being the Campus Ambassador at Carpe Diem, IIM Calcutta. Volunteered at Friends of Needy Foundation, a charitable organization. Volunteered for Adore India Hyderabad, an NGO working for upliftment of poor and needy.
B-School Competitions
- Winner of Enigmatic a case study competition event organized Operation Club of IIM Sambalpur.
- Winner of Socialis Procurator a business idea presentation event organized by IIM Raipur.
- Winner of Op-Struct’ 17, a simulation game on strategy, operations and supply chain management.
- Awarded 2nd runner-up in “Optimise”, an event organized by the Operations Club OPEX, at IIMN.
IMMERSION MODULES
- FI – 1 Bajaj Steel
- Recommended usage of ERP through SAP for internal material flow for reduction of throughput time.
- Forecasted the monthly demand and seasonality, thus rescheduled production plan based on capacity.
- FI-2 KJBF
- Provided consultation for continuous flow of business by integrating supply chain from farmers-consumers.
- Created strategies for predicting the demand, revenue processing; optimized production & improved sales.
- International Immersion - Japan
- Formulated an analysis report on organizations such as MUFG, Toyota, Nissan, JR East and Rakuten based on interactions with top management.
Timeline
Senior Program Manager (PM III)
Amazon
10.2021 - Current
Operations Analyst
Medly Pharmacy Inc.
05.2021 - 09.2021
Manager Fulfillment Projects
DELHIVERY Pvt. Ltd.
09.2020 - 05.2021
Project Manager
DTDC Express Ltd.
09.2019 - 09.2020
Management Summer Intern
GATI-KWE
04.2018 - 06.2018
Systems Engineer
Tata Consultancy Services Limited
08.2013 - 10.2015
MBA - Operations & Analytics
Indian Institute of Management, Nagpur (IIM Nagpur)
B. Tech - ICE
SRM University, Main Campus, Chennai
Class XII - undefined
K.V. 2 Nausena Baugh, Vizag (CBSE)
Class X - undefined
K.V. 2 Nausena Baugh, Vizag (CBSE)