Summary
Overview
Work History
Education
Skills
Certification
Precedingassignments
Attributes
Accomplishments
Work Availability
Timeline
Generic

RAVINDER PRATAP RAJPUT

Summary

Collaborative leader, with proficiency in Industry standards and best practices, with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Comes with 16 years of extensive hands on experience in project & schedule planning, risk assessment & stake holder management. Designing, operating & managing IT & network infrastructure. Technical support & service improvement plans. System security & regulatory compliance. Team leadership & delegation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager Technical Operations

Future Focus Infotech
02.2023 - Current
  • Leading the internal project, of our client Billtrust USA, to migrate “On-Prem” assets to AWS.
  • Planned, designed, and scheduled phases for the project.
  • Along with senior management team Developed and implemented IT security policies and procedures to ensure the confidentiality, integrity, and availability of IT systems and data
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Enhanced IT infrastructure performance by implementing effective solutions and strategies, thereby reducing the number of outages and P1 calls by 40%.
  • Served as an escalation point for challenging technical issues related to the organization''s IT infrastructure managed through various systems.
  • Developed and maintained cordial relationships with vendors and service providers to ensure effective delivery of IT services.

Associate Consultant

HCL Technologies
10.2021 - 12.2022
  • As IT Service manger for the client, Nokia Finland, lead the project for upgrading the complete IT and Data Centre infrastructure across various location in EMEA and APAC, including the project to migrate all on-prem firewalls on cloud.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • As a SPOC for all escalations, successfully bridged communication between various technical teams resulting in 30% decrease in incident resolution time
  • Collaborated with cross-functional teams to deliver on-time and on-budget projects and initiatives.
  • Successfully coordinated with multiple vendors like Cisco, HP, Palo Alto, Evernex etc and closed AMC contracts.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

AVP-Networks

World Phone Internet Services Pvt. Ltd.
09.2016 - 10.2021
  • Spearheaded the T&T project to change multi vendor core network to a single Vendor (Huawei).
  • Achieved significant cost savings through the negotiation of vendor contracts and consolidation of technology resources.
  • Designed, executed and lead the project to commission dark fibre network from Delhi to Lucknow.
  • Successfully designed and operationalized and executed the project to add 3 additional core POPs and two data centres (Cache Nodes) across three metro cities.
  • Initiated and closed partnerships with multiple OEM and T1 telecom providers and Internet exchanges
  • Successfully completed security audit (VAPT) of all the delivery nodes across India, as per the guideline’s issues by Govt Of India.
  • Implemented best practices for IT service management, resulting in increased customer satisfaction ratings and reduced helpdesk response times.

Sr. Manager-Network and Operations

Noida Software Technology Park Ltd
02.2008 - 02.2016
  • Key member of the core team that started the project of internet delivery business under the brand – “NSTPL Broadband Solutions”.
  • Implemented and developed operational standards, policies and procedures.
  • Designed, Implemented and Managed complete IT infrastructure, Network Operation Center and multiple POPs across India.
  • Lead the team of system and network engineers in the project to operationalize 50Cr state of the art data centre for Direct to Network setup under the brand name of “Jain HITS”.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Acted as a Nodal officer and represented the company in the matters of DoT and TRAI.
  • Successfully lead multiple DoT inspections across India.

Education

MCA -

M.D University
01.2010

BCA -

CCS University
01.2003

Skills

  • Project scheduling
  • Project planning and development
  • Customer Focus
  • Scope Management
  • Network and server infrastructure design and implementation
  • IT asset management
  • Team Leadership
  • Problem Resolution
  • Industry standards and best practices
  • Presentation and Negotiation skills

Certification

PMP Training from Star Agile

Precedingassignments

  • Freelance Network Engineer, 03/2007- 02/2008
  • CCS Computers Pvt. Ltd., Sr. Customer Support Engineer, 01/2006 - 02/2007, New Delhi
  • Newton 3N Abrasives, Owner/Proprietor, 10/2003 - 11/2005

Attributes

  • Foresight & leadership
  • Patient listener.
  • Poised under pressure.
  • Team player.
  • Conflict resolution.
  • Measured response to critical situations.
  • Critical view.
  • Goal setting & KPI Adherence.
  • Mentoring & training.
  • Strong written & verbal skills.
  • Friendly & courteous.

Accomplishments

  • Completed the implementation of cache nodes Project on time and 15% under budget.
  • Improved customer satisfaction ratings by 30% by analyzing customer feedback and operational data to identify bottlenecks or pain points in the customer journey .
  • Supervised and mentored team of 73 staff members.
  • Enhanced IT infrastructure performance by implementing effective solutions and strategies, thereby reducing the number of outages and P1 calls by 40%.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manager Technical Operations

Future Focus Infotech
02.2023 - Current

Associate Consultant

HCL Technologies
10.2021 - 12.2022

AVP-Networks

World Phone Internet Services Pvt. Ltd.
09.2016 - 10.2021

Sr. Manager-Network and Operations

Noida Software Technology Park Ltd
02.2008 - 02.2016

MCA -

M.D University

BCA -

CCS University

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