Ravinder Rajwar

*Implemented successful business strategies, enhancing sales for over 50 fleets and dealers, resulting in substantial growth..

*Collaborated with dealers to elevate CSI from 56% in Q1 FY 23-24 to 96% in Q1 FY 24-25 and achieved a notable 94% CSAT on the AGRA TBR Cluster Selected Customer Fleet.

*Conducted data analysis to identify operational inefficiencies and provide recommendations leading to improved performance and supervised daily service operations and technician training to maintain high quality standards, resulting in a remarkable 128% rise in commercial vehicle footfall at Apollo CV Zone. *Delivered valuable reports on competitors' new launches, shaping strategies to address five major product releases.

*Played a key role in escalating product feedback, leading to strategic decisions that improved the company's market position.

• Handle critical customer complaints and technical issues in the territory.
• Escalate product feedback to the Head Office.
• Review dealer and work to improve Customer Satisfaction Index (CSI) through process systems for dealer profitability and customer satisfaction.
• Implemented service improvement initiatives to enhance customer experience

• Managed production process and productivity operations
• 5's & JH implementation on shop floor
• Technical training to new recruits

• Worked as a trainee engineer at the assembly line
• Testing of finished products at Dynometer
• 5's implementation at shop floor
• Implementation of Kaizen & karakuri at shop floor