Ravinder Singh

• Present, promote and sell products/ services to existing and prospective customers
• Reach out customers lead through cold calling.
• Generating sales through outbound calling, lead follow up.
• Performed needs assessment for each customer to recommend appropriate solution.
• Delivering quality service to customers and working closely to maintain a good rapport with them.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Achieve agreed upon sales targets and outcomes within schedule.
• Maintain accurate record of interactions in CRM system.
• Analyzed customer service data to identify trends, identify solutions and improve customer experience.

• Handling inbound calls from US and Canada customers seeking IT assistance and tech support.

• Pitching and closing sales of Antivirus (Webroot,Norton and Macfee) and printers.

• Prepare and present technical sales presentations to potential customers resulting in successful sales conversions.

• Analyze customer needs and develop solutions to meet those needs.

• Negotiate pricing and terms of sale.

• Clarified customer requests, forwarded product information and answered questions to support sales operations.

• Collaborated with the product development team to identify customer needs and develop customized solutions resulting in an increase in customer satisfaction scores.

• Responsible for transfer of knowledge, mentoring and development of the team.

• Drive improvement projected on processes improve Productivity, improve SLA performance.

• Driving performance on SLA’s being measured by the business &by the client.

• Organize/ Conduct internal training on various products.

• Worked closely with existing customers to understand their needs.
• Responded to all customer injuries on a timely manner.
• Negotiate prices, terms of sales and service agreement.
• Analyzed data on customer buying habits to identify opportunities for growth.
• Pitching and closing sales of different quick books product.
• Proactively working on issues, customer services & follows the given escalation matrix accordingly.
• Ensure proper recording, documentation, and closure of all issues