Ravinder Singh
Civil Engineer
New Delhi
Summary
Accomplished service management professional skilled in building high-performing operational teams. Leads by example to motivate and engage driven staff for continued KPI achievement. Plans strategically to meet business budget, performance and quality goals.
Overview
12
12
years of professional experience
4023
4023
years of post-secondary education
3
3
Languages
Work History
Territory Technical Officer
Shree Cement Limited
05.2024 - Current
- Guide and supervise a team of Technical Officers and support their daily field activities.
- Provide technical support to customers by visiting construction sites and advising on proper cement usage and good construction practices.
- Address customer complaints related to cement quality and ensure timely and satisfactory resolution.
- Organize technical training programs and workshops for masons, contractors, and site engineers to enhance their skills.
- Work closely with technocrat associations and individual professionals to build brand trust and promote our premium product.
- Collaborate with the sales and marketing teams to support dealer activities and run influencer loyalty programs.
- Use digital tools to track field service KPIs and maintain quality of technical service delivery.
- Ensure safety, quality, and environmental standards are followed in all technical support activities.
TERRITORY TECHNICAL SERVICES MANAGER
ULTRATECH CEMENT LTD
02.2017 - Current
- Develop Brand Equity for the Product on the principle of Customer centricity
- To provide Site supervision services to the customers and guidance on
- Good Construction Practices
- To conduct Skill building training programs for Masons and contractors and Promotional Activities for Influencers
- To Manage and monitor the working of the team, reporting tools, and their site visits
- Promoting Value added products and giving technical presentations to clients and architects.
- To attend the customer query regarding cement quality
- To manage the Channel Loyalty Program for influencers
Quality Assurance Engineer
Delta Readymix Concrete
07.2014 - 06.2016
- Assist the QA / QC Manager in all technical and quality aspects of the ready-mix concrete
- Oversee a ready-mix concrete laboratory, carry out testing for laboratory and batching plant trial mixes
- Research, develop and formulation of new products and improved existing products
- Analysis, process control, quality testing & control of raw materials, in process and finished products
- Technical support to customers and problem solving
- Administration of laboratory experiment records
- Working closely with plant personnel to resolve issue arise
- Observed operations to verify workflows and processes complied with safety regulations.
Site Engineer
Rainbow Engineers & Contractors
07.2013 - 06.2014
- Guided projects to meet timescales, budgets and agreed specifications.
- Conducted site surveys ahead of additional works, speeding up construction processes.
- Rectified engineering errors and faults quickly to meet project KPIs.
- Worked flexibly to meet varying site and project requirements.
- Reviewed construction activities for compliance with health and safety requirements.
Education
Diploma - Computers Engineering
Seth Jai Parkash Polytechnic
Yamunanagar, HRB.Tech - Civil Engineering
Raj Pal Indraprastha Institute of Technology, Kurukshetra University
Karnal, HRSkills
Office
Timeline
Territory Technical Officer
Shree Cement Limited
05.2024 - Current
TERRITORY TECHNICAL SERVICES MANAGER
ULTRATECH CEMENT LTD
02.2017 - Current
Quality Assurance Engineer
Delta Readymix Concrete
07.2014 - 06.2016
Site Engineer
Rainbow Engineers & Contractors
07.2013 - 06.2014
Diploma - Computers Engineering
Seth Jai Parkash Polytechnic
B.Tech - Civil Engineering
Raj Pal Indraprastha Institute of Technology, Kurukshetra University
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