Ravinder Singh
New Delhi
Summary
Dynamic professional with extensive experience in customer service and staff management at PVR Inox Pvt Ltd. Proven track record in enhancing operational efficiency and resolving conflicts effectively. Skilled in inventory management and employee training, consistently achieving high standards of service delivery and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Cinema Duty Manager
pvr inox pvt ltd
Manesar
03.2025 - 07.2025
- Monitored performance of staff members, offering advice where appropriate.
- Managed disciplinary processes for employees who failed to adhere to company policies or procedures.
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Responded promptly to any emergency situations that arose during shifts.
- Monitored inventory levels to ensure product availability for customers.
- Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Organized employee appraisals, providing feedback where necessary.
- Scheduled and organized daily shift rotations for a team of up to 15 employees.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Assisted with recruitment processes when necessary, interviewing potential candidates.
- Maintained accurate records of staff attendance, sales figures and stock levels.
Assistant Manager of Operations
cinepolis india
03.2022 - 02.2025
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Created reports on sales trends, inventory levels, and financial data.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
First Assistant Manager
mcdonalds india
07.2015 - 03.2022
- Resolved customer complaints in a timely manner.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Performed regular maintenance checks on kitchen equipment.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Supervised food preparation, ordering of supplies, and inventory control.
- Created weekly work schedules for all restaurant personnel.
- Analyzed customer feedback to identify trends and areas for improvement.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Inventory Management
- Scheduling Management
- Training Management
Education
Bachelor of Science - Hotel Management
NCHMCT
GSP , PUNJAB07-2015
High School Diploma -
RPVV
PASCHIM VIHAR , DELHI04-2011
Skills
- Customer service
- Staff management
- Inventory management
- Scheduling management
- Quality assurance
- Conflict resolution
- Team building
- Emergency response
- Employee training
- Performance appraisal
- Complaint resolution
- Cash handling
- Operational coordination
Languages
Hindi
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Cinema Duty Manager
pvr inox pvt ltd
03.2025 - 07.2025
Assistant Manager of Operations
cinepolis india
03.2022 - 02.2025
First Assistant Manager
mcdonalds india
07.2015 - 03.2022
Bachelor of Science - Hotel Management
NCHMCT
High School Diploma -
RPVV
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