Summary
Overview
Work History
Education
Skills
Self Assessment
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic
RAVINDER SINGH

RAVINDER SINGH

Summary

To be a part of company & organization I get a fairly good chance to utilize my capabilities towards the achievements of organization in effective manner and learning maximum in process through consistent hard work.With background in client relations and customer service, I excel at building and maintaining strong relationships. My communication and problem-solving skills have consistently ensured client satisfaction and loyalty. I'm adaptable, always eager to learn and grow, making me well-suited for managing and nurturing client relationships effectively.

Overview

11
11
years of professional experience

Work History

Relationship Manager

Yes Bank
06.2023 - Current
  • Company Overview: WC
  • Facilitated client onboarding by guiding them through account setup processes.
  • Assisted clients in selecting appropriate financial products based on their needs.
  • Monitored client portfolios to ensure alignment with financial goals and services offered.
  • Resolved escalated customer issues efficiently and effectively within established timelines.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Developed and executed strategies for customer retention and acquisition.
  • Resolved client issues and complaints promptly, maintaining trust and loyalty.

Relationship Manager

Kotak Mahindra Bank
08.2022 - 05.2025
  • Company Overview: WC
  • Addressed and resolved customer complaints in efficient, effective and timely manner.
  • Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
  • Maintained client correspondence, preferences and sales on CRM systems for sales and marketing purposes.
  • Boosted client satisfaction by monitoring and continuously improving service delivery.
  • Exceeded revenue goals through upselling and offering reliable and responsive service.
  • Identified opportunities for growth, expansion and sales by conducting market research.
  • Created sales and marketing strategies to increase customer base and enhance sales.

Senior Relationship Officer

Aviva Life Insurance Company
12.2020 - 06.2022
  • Built strong and positive relationships with customers by staying polite and helpful throughout interactions.
  • Created sales and marketing strategies to increase customer base and enhance sales.
  • Maximised sales opportunities by determining and standardising best practices.

CPA Team Leader

ICICI Bank
12.2018 - 12.2020
  • Company Overview: BLG GROUP
  • Organised files to support efficiency and traceability.
  • Built and maintained courteous and effective working relationships.
  • Prepared range of written communications, documents and reports.

Sales Executive

HDFC Bank
10.2014 - 11.2015
  • Company Overview: Working Capital
  • Working Capital
  • Cold called customers to build lead database.
  • Utilised financial statistical data to evaluate sales information.

Education

B.Com - Bachelor Of Commerce

DAV (PG) College
2013

Skills

  • Written and verbal communication
  • Salesforce
  • Process Improvement
  • Product knowledge
  • Trust building
  • Sales and marketing strategy
  • Customer Service

Self Assessment

  • Hard working & Smart work.
  • Good Communication Skills.
  • Positive Thinking.

Hobbies and Interests

  • Playing Cricket
  • Reading Books
  • Photography
  • Listening Music

Disclaimer

  • The above information of the best of my knowledge and nothing has been concealed and distorted. If at any time, I am found to have concealed, distorted any material/information, my appointment shall be liable for termination.

Languages

English
Upper Intermediate
B2
Hindi
Proficient
C2

Timeline

Relationship Manager

Yes Bank
06.2023 - Current

Relationship Manager

Kotak Mahindra Bank
08.2022 - 05.2025

Senior Relationship Officer

Aviva Life Insurance Company
12.2020 - 06.2022

CPA Team Leader

ICICI Bank
12.2018 - 12.2020

Sales Executive

HDFC Bank
10.2014 - 11.2015

B.Com - Bachelor Of Commerce

DAV (PG) College

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