Ravinder Singh
Haryana
Summary
I am a dedicated information technology expert diverse in multiple areas of IT. My experience ranges from server support, user support, networking, cabling, iPhone support, Windows (Server 2016/2019), Linux , Storage solutions (SAN/NAS), Microsoft office, Database, vSphere, oracle 11i system administration, laptop/pc software installation and hardware troubleshooting. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Infrastructure Mgmt Technician
CompuCom
12.2021 - Current
- Coordinated and monitored processes, tasks and functional procedures diligently by following organizational protocols as needed.( HP Service Manager, ServiceNow )
- Routinely provided level 2 support to level 1 and executives, while supporting Windows and Linux servers within the VMware environment with tact, timeliness and precision.
- Analyzing client's problems and providing instant and lasting solutions on hardware, software, and network issues via phone, email and live chat.
- Using ServiceNow ticketing system to track IT service requests, NOC alerts and ensure timely resolution by achieving SLA
- Hands-on experience with administrative tools such as Windows Server 2012 Active Directory,DHCP, DFS, Citrix XenApp, RSA Admin Console, Multi-Factor Authentication (MFA)
- Troubleshooting and analyzing issue of Office 365, Microsoft Exchange, VMware,VSphere/Hyper-V, VOIP/SIP Phone, WAN/LAN, Cisco AnyConnect and GlobalProtect VPNs.
- Strengthened Knowledge about Shell scripting as well as a basic understanding of AWS TCP/IP, switching/routing Protocols,Web services, APIs, FTP, data query, cyber security, Disaster Recovery and business continuity.
- Monitored various applications and monitoring consoles to maintain availability & performance using tools like Smarts and Clarify.Data analysis using SQL
- Supporting multiple corporate client such as UHN (Universal Health Network), CAMH (The Centre for Addiction and Mental Health), TransCanada (TransCanada pipeline).
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
IT Support Radio and Frequency Technician
Nextologies
02.2020 - 12.2021
- General knowledge of telecommunications technologies
- Proficiency with Linux (Ubuntu), Mac and Windows operating systems and the troubleshooting of end-user issues
- Installed, customized and troubleshoot Windows servers
- Manage company mobile device account and support mobile users
- Specifies the requirements on satellite and IP hardware
- Identified technical problems and debugged hardware and software related to LANs/ WANs
- Proficiency on servers, Installed and configure them; had to install the decoders and coders
- Provide technical support in installation, operation, maintenance and repair of radio frequency systems
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company
- After emergency technical support.
- Gained extensive knowledge in data entry, analysis and reporting.
- Managed time efficiently in order to complete all tasks within deadlines.
IT Consultant
BaffleSol Technologies
08.2017 - 07.2018
- Install, maintain and configure hardware and software systems according to company policies
- Installed and Configured VMware vSphere
- Troubleshoot and repair network, hardware and software components
- Worked on deployment, installation, administration of exchange server and Office 365
- Perform routine maintenance and inspection of network and server systems
- Manage help desk issues
- Converge and manage storage, servers and networking environments that are critical to building virtualized data centers and cloud infrastructures
- Installation and basic administrative tasks as well as troubleshooting and preventive maintenance techniques
- Perform system back up and database archiving processes to ensure data recoverability
- Update software antivirus on regular basis; Provide technical support to servers, networks, telephones, and other computing platforms
- Hands on experience - DHCP, DNS and virtualisation.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
Desktop / Technical Support Engineer
Ezeiatech System Pvt. Ltd
09.2014 - 03.2017
- Research and identify solutions to software and hardware issue
- Provide prompt and accurate feedback to customers
- Troubleshoot Cisco hardware: Inspected devices, Read device LEDs, loose connections, interior
- IOS upgrade, switch port configuration, port monitoring
- Test and configure software and maintain and repair hardware and peripheral devices
- Updated the anti-virus, spam blockers, and other security software that the systems are always secured
- Identified technical problems and debugged hardware and software related to LANs/ WANs.
- Maintained response times to support business continuity.
- Documented faults and bugs for referral to development staff for use in updates.
Education
Post Graduate Diploma - Wireless Networking
Lambton College
Mississauga, ON05.2020
Bachelor of Technology - Electronics & Communication
Kurukshetra University
India, India04.2014
Skills
- Excellent problem-solving and analytical skills
- Good knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP), ticket Routing, service level agreements (SLA), RF Parameters and basic electronic circuits and Principles
- Routing Protocols: BGP, RIP, EGIRP, OSPF
- Knowledge of operating Systems security,Cloud Security, Firewalls, Container Security, Secure SDLC
- LAN Technology: VLAN, Inter-VLAN Routing
- Hands on experience: Windows: Microsoft Windows 7,8 and 10, multi-meter, Oscilloscope
- Hands on experience Novell, GroupWise, IBMS, and Remote Portal
- Virtualization tools: VMWare VSphere VMware Workstation, VMware oracle, virtual box
- Networking tools: Well versed with Packet tracer, GNS3, Wireshark, Qualnet, Network simulator 2, Putty, And Cadence Virtuoso Tool
- WAN Technologies: Basic knowledge of Frame-Relay, ATM
- ACD/IVR environment
- Good Understanding in Active Directory, DNS, DHCP, File & Print Server
- Network Securities: ACL, PortSecurity, NAT
- Network Devices: Switches (Cisco Catalyst 2960, 3560), Routers (Cisco1800, 2600)
- MS Office: Microsoft office word, Microsoft office power point, Visio
- Good understanding of networking Fundamentals and network security, IDS/IPS, IPSec VPNs
- Technician Support
Certification
- Microsoft azure fundamentals-AZ900
- Comptia A+
- ITIL Foundations
- Preparing for Security +
Timeline
Infrastructure Mgmt Technician
CompuCom
12.2021 - Current
IT Support Radio and Frequency Technician
Nextologies
02.2020 - 12.2021
IT Consultant
BaffleSol Technologies
08.2017 - 07.2018
Desktop / Technical Support Engineer
Ezeiatech System Pvt. Ltd
09.2014 - 03.2017
Post Graduate Diploma - Wireless Networking
Lambton College
Bachelor of Technology - Electronics & Communication
Kurukshetra University