Ravinder Pal Singh
New Delhi
Summary
Results-oriented Technical Support Engineer with 4.5 years of experience in providing exceptional customer service. Expertise in rapid ticket resolution and troubleshooting across diverse hardware and software environments. Strong collaboration with cross-functional teams to resolve complex technical challenges while maintaining high customer satisfaction. Committed to continuous improvement and leveraging technical skills to boost operational efficiency.
Overview
5
5
years of professional experience
Work History
Senior Technical Support Engineer
Adobe/Teleperformance
Gurugram
07.2021 - 01.2025
- Resolved complex customer issues in Adobe applications including, InDesign, Illustrator, and Frame.io.
- Enhanced support workflows to streamline processes and reduce ticket resolution times.
- Mentored new team members to foster skill development and knowledge sharing.
- Collaborated with cross-functional teams to identify and implement product improvements.
Technical Support Associate
Talet Logix Pvt Ltd.
New Delhi
04.2020 - 05.2021
- Provided technical assistance to clients, resolving issues efficiently and effectively.
- Diagnosed and troubleshot hardware and software problems, ensuring minimal downtime.
- Developed user guides and documentation to enhance customer understanding.
- Collaborated Engineering teams to improve service delivery and customer satisfaction.
Education
Primary And Secondary Education
Guru Harkrishan Public School, Loni Road
New DelhiBCA
Guru Gobind Singh Indraprastha University
Dwarka, New DelhiSkills
- Effective incident management
- Advanced technical fluency
- Customer relationship management
- Workflow optimization
- Critical thinking
Accomplishments
- Enhanced support workflows, which reduced ticket resolution time by 20%.
- Consistently upheld service standards, with above 90% Quality score.
- Maintained a consistent record of zero DSATs for over 12 months, demonstrating sustained customer satisfaction and service excellence.
Courses
- Salesforce Master Program From Edureka, (Pursuing)
- Advance Java from Webtek Labs Pvt Ltd.
- Cloud computing from Webtek Labs Pvt Ltd.
Qualities
- Articulate and Persuasive communicator
- Team Oriented Professional
- Strong Work Ethic
- Reliability
Languages
- English
- Punjabi
- Hindi
Timeline
Senior Technical Support Engineer
Adobe/Teleperformance
07.2021 - 01.2025
Technical Support Associate
Talet Logix Pvt Ltd.
04.2020 - 05.2021
Primary And Secondary Education
Guru Harkrishan Public School, Loni Road
BCA
Guru Gobind Singh Indraprastha University
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