Summary
Overview
Work History
Education
Skills
Accomplishments
Courses
Qualities
Languages
Timeline
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Ravinder Pal Singh

New Delhi

Summary

Results-oriented Technical Support Engineer with 4.5 years of experience in providing exceptional customer service. Expertise in rapid ticket resolution and troubleshooting across diverse hardware and software environments. Strong collaboration with cross-functional teams to resolve complex technical challenges while maintaining high customer satisfaction. Committed to continuous improvement and leveraging technical skills to boost operational efficiency.

Overview

5
5
years of professional experience

Work History

Senior Technical Support Engineer

Adobe/Teleperformance
Gurugram
07.2021 - 01.2025
  • Resolved complex customer issues in Adobe applications including, InDesign, Illustrator, and Frame.io.
  • Enhanced support workflows to streamline processes and reduce ticket resolution times.
  • Mentored new team members to foster skill development and knowledge sharing.
  • Collaborated with cross-functional teams to identify and implement product improvements.

Technical Support Associate

Talet Logix Pvt Ltd.
New Delhi
04.2020 - 05.2021
  • Provided technical assistance to clients, resolving issues efficiently and effectively.
  • Diagnosed and troubleshot hardware and software problems, ensuring minimal downtime.
  • Developed user guides and documentation to enhance customer understanding.
  • Collaborated Engineering teams to improve service delivery and customer satisfaction.

Education

Primary And Secondary Education

Guru Harkrishan Public School, Loni Road
New Delhi

BCA

Guru Gobind Singh Indraprastha University
Dwarka, New Delhi

Skills

  • Effective incident management
  • Advanced technical fluency
  • Customer relationship management
  • Workflow optimization
  • Critical thinking

Accomplishments

  • Enhanced support workflows, which reduced ticket resolution time by 20%.
  • Consistently upheld service standards, with above 90% Quality score.
  • Maintained a consistent record of zero DSATs for over 12 months, demonstrating sustained customer satisfaction and service excellence.

Courses

  • Salesforce Master Program From Edureka, (Pursuing)
  • Advance Java from Webtek Labs Pvt Ltd.
  • Cloud computing from Webtek Labs Pvt Ltd.

Qualities

  • Articulate and Persuasive communicator
  • Team Oriented Professional
  • Strong Work Ethic
  • Reliability

Languages

  • English
  • Punjabi
  • Hindi

Timeline

Senior Technical Support Engineer

Adobe/Teleperformance
07.2021 - 01.2025

Technical Support Associate

Talet Logix Pvt Ltd.
04.2020 - 05.2021

Primary And Secondary Education

Guru Harkrishan Public School, Loni Road

BCA

Guru Gobind Singh Indraprastha University
Ravinder Pal Singh