RAVINDER PRATAP RAJPUT

Accountabilities:

Project Management:-

• To lead the project of migration of on-prem firewalls to Azure cloud.
• Act as a SPOC for all the third party vendors like FortiGate, Cisco, HP, Evernex etc
• Collaborate with colleagues and department heads in order to develop strategies and solutions for improving project delivery
• Identify delivery issues and driving improvements by co-ordination with cross functional teams.
• Own and manage the Escalation Management according to the contractual terms
• Mentor and direct team members for timely completion of assigned task in the project.
• To formulate work allocation mechanism to ensure a better management of workload which in turn will help in transition of additional business into account.

IT Operations:-

• Act as a primary contact for all Operations of the account and SPOC towards region customer team
• Act as a Single point of contact for all escalations towards region of Incidence, Problem and Change Management.
• Ensure all Contractual SLA and KPIs mentioned in the Operational Level Agreement are meet.
• Responsible to lead the management escalations internally and towards region as per the contract.
• Work with the team to develop problem management, standard operating procedures, and service improvement plans.

Role: Lead - NOC Operations and Projects

Distinctive Highlights:

• Spearheaded the T&T project to change multi-vendor NOC to a single Vendor(Huawei)
• Lead the project to lay dark fibre network from Delhi to Lucknow
• Part of the project team that developed intercom calling app, during COVID lockdown period
• Successfully completed security audit of all the delivery nodes across India, as per the guidelines issues by Govt Of India

Accountabilities:-

Project Management:

• Overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project.
• Ensure installation and commissioning of new links and infrastructure as per company SLA.
• Manage Cross functional IT, network, infrastructure and delivery teams.
• Ensure service delivery as per company SLA and targets.
• Lead infrastructure team to lay optical fibre as per required SLA
• Drive team to achieve process Service Level Agreements / metrics i.e. productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and compliance controls are met.
• Act as an interface with other departments for getting required assistance or support for the team.
• Create and maintain comprehensive project documentation.

Network Operations:

• Manage Cross functional IT, network, infrastructure and delivery teams
• Enhance overall customer experience by ensuring proper co-ordination of network and implementation teams with support teams
• Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process and ensure that issue is resolved within SLA
• Responsible for providing escalation support to customer or partner independently or jointly with a technical support team
• Ensure resolution of network related issues and installation of new links as per company SLA
• Coordination with team members and other related departments to successfully support network operations
• Proactive analysis of monitoring logs and network behavior for pre-emptive diagnosis and mitigation of network issues and to ensure high network uptime
• Regular co-ordination with vendors like Airtel, TCL, DE-CIX, Extreme-IX etc
• Responsible for training, security and overall well-being of my team.

Distinctive Highlights:-

• Member of the core team that initially started the ISP business
• Responsible for initiating partnerships with OEM and T1 telecom providers
• Played a pivotal role in establishing POPs in major cities across India
• Represented the company in DoT, TRAI and TERM cells.

Accountabilities:-

• Managing Project Service Delivery
• Coordination with various service providers for Lease lines and fibre connectivity
• End to end co-ordination with regional operators
• Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines
• Drive Backlog Reduction, Effective queue management and ensure high-standard of Service Request & resolution
• Tracking and meeting the SLA terms
• Identifying team’s training & development needs; conducting appropriate training programs
• Conflict resolution pertaining to various project related issues
• Conducting meetings & conference on regular basis to plan various deployment activities with the clients
• Generating Daily/weekly Report (MIS) of Project service delivery
• Overall responsibility of co-ordination with TERM Cells for conducting field inspections of POPs
• Accountable for management of IRINN account and verification of technical reports, being submitted to DoT and TRAI.

Accountabilities:-

• Providing technical support and troubleshooting services for end-users of desktops, laptops, and other computer peripherals.
• Installing, configuring and maintaining computer hardware, software, and network systems.
• Responding to user inquiries and resolving technical issues via phone, email, or in-person support.
• Diagnosing and resolving hardware and software problems, including printing and network connectivity issues.
• Installing, configuring, and maintaining antivirus software and other security measures to ensure the integrity and protection of computer systems and data.
• Collaborating with other IT staff to resolve more complex technical issues or escalate problems to appropriate levels of support.