Travelling
Ravinder Singh
Electrical Engineer
Ludhiana
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Engineer
BCH ELECTRIC LIMITED
Ludhiana
04.2022 - Current
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Resolved customer complaints in prompt, polite and professional approach.
Service Engineer
GTB Engineer
Ludhiana
05.2016 - 04.2022
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Resolved customer complaints in prompt, polite and professional approach.
Education
Bachelor Of Technology - Electrical Engineering
Ludhiana Group of Colleges
Chowkimaan Ludhiana 06.2012 - 05.2015
Diploma In Engineering - Electronics & Telecommunication Engineering
Bhai Gurdass Group of Institutions
Sangrur 07.2009 - 05.2012
Skills
Problem-Solving
Industrial Training
- 6 week training in industrial repair in Loco Shed Ludhiana
- 6 months training in PLC programming in MSME CIHT Jalandhar
Interests
Internet browsing
Online Games
Timeline
Customer Service Engineer
BCH ELECTRIC LIMITED
04.2022 - Current
Service Engineer
GTB Engineer
05.2016 - 04.2022
Bachelor Of Technology - Electrical Engineering
Ludhiana Group of Colleges
06.2012 - 05.2015
Diploma In Engineering - Electronics & Telecommunication Engineering
Bhai Gurdass Group of Institutions
07.2009 - 05.2012
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