Playing Cricket
Ravinder Singh Dhoni
Technical Support Engineer
Bengaluru
Summary
Dedicated and purposeful Network Professional with over a decade of expertise in core networking technologies and security. Proven record in technical support, network design, implementation, analysis, troubleshooting, and optimization. Adept in overseeing escalations, managing SLAs, and delivering exceptional solutions. Recognized for leadership during high-pressure events and successful GNOC setup. Currently leveraging skills at Juniper to serve Service Provider and Cloud clients.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
Technical Support Engineer
Juniper Network
Bengaluru
08.2020 - Current
- Provide technical support to CFTS customers on Routing products, addressing critical challenges and ensuring seamless network operations.
- ·Leveraged IXIA/Spirent traffic generators and lab setups to replicate customer environments, effectively identifying and addressing bugs.
- Collaborated closely with engineering team to devise and implement workarounds and solutions to resolve the bugs reported in PRs.
- Performed root cause analysis of reported issues to enact corrections.
- Meticulously documented solutions for future reference, adhering to rigorous performance metrics while delivering top-tier customer support.
- Delivered Technical Overviews (TOIs) during new customer onboarding, facilitating effective integration.
- Reviewed Methods of Procedure (MOPs) for customer maintenance windows and provided essential support when needed.
- Mentored primary support teams through on-the-job training, cultivating skill development and knowledge dissemination.
- Conducted quarterly global-level training sessions via tech hubs, continually elevating team competencies.
Network Engineer Consultant
Cisco/Randstad
Bengaluru
08.2019 - 07.2020
- Contributed extensively to the customer experience team, driving the planning, design, implementation, and migration of customer networks.
- Developed Network Integration Plans and Methods of Procedure (MOPs) for design changes and migration coordination.
- Offered responsive Day 1 support to ensure successful post-migration operations.
- Generated detailed Low-Level Design (LLD) and High-Level Design (HLD) documents for network alterations.
Technical Lead
Happiest Minds
Bengaluru
03.2017 - 07.2019
- Traveled Computa Center office in Germany to complete knowledge transfer.
- Setup GNOC for Daimler (Mercedes-Benz) client to support their Network 24/7 from India.
- Collaborated closely with team members in India and Germany to ensure adherence to established standards, policies, and conventions.
- Worked in multivendor network to provide technical support for wired and wireless network.
- Established a support knowledge base for L1 and L2 engineers, documenting technical steps for common network issues.
- Actively participated in client meetings, including Weekly Review Meetings, Project Meetings and Monthly Technical Meetings.
Senior Project Engineer
WIPRO INFOTECH
Bengaluru
09.2015 - 03.2017
- Functioned as the Technical Single Point of Contact (SPOC) for strategic accounts like Flipkart and Asianet
- Provided essential remote technical support to Level 1 engineers during challenging scenarios.
- Played significant role in the implementation of Juniper devices within the data center for the Flipkart project.
- Actively participated in Customer Meetings, ensuring high levels of Customer Satisfaction (CSAT) and driving revenue through upgrades and new requirements.
Network Engineer
WIPRO INFOTECH
Bengaluru
08.2011 - 08.2015
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as, routers, switches and other hardware.
- Addressed field calls and provided technical support, offering systematic troubleshooting guidance to customers facing challenges.
Education
Master of Science - System Engineering
BITS PILANI
01.2016 - 12.2017
Bachelor of Science - Information System
BITS PILANI
01.2012 - 12.2015
Skills
Network Design, Administration and Optimisation
undefinedCertification
JNCIE-DC #490
Interests
Timeline
Technical Support Engineer
Juniper Network
08.2020 - Current
Network Engineer Consultant
Cisco/Randstad
08.2019 - 07.2020
Technical Lead
Happiest Minds
03.2017 - 07.2019
Master of Science - System Engineering
BITS PILANI
01.2016 - 12.2017
Senior Project Engineer
WIPRO INFOTECH
09.2015 - 03.2017
Bachelor of Science - Information System
BITS PILANI
01.2012 - 12.2015
Network Engineer
WIPRO INFOTECH
08.2011 - 08.2015
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