RAVINDRA BHANDARI

• Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
• Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
• Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
• Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
• Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
• Negotiated contracts with vendors to secure best pricing and services.

• Handled seven Food and beverage outlets and eight Banqueting spaces on 68 acres in an 188-key hotel
• In charge of an efficient team of 89 team members, including five restaurant managers
• Responsible for ordering supplies, supervising staff - providing guest services, cost of sales, P&L: and maintaining food service and safety standards in the kitchen.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Enacted progressive disciplinary measures for staff, managed work zones, and oversaw basic operating procedures and SOP`s..
• Responded to customer complaints, addressing concerns and distress with amicable interactions.
• Managed bar and wait staff and directed the hiring program.
• Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
• Successfully planned and executed the G-20 event (Women's Empowerment).

• Developed, implemented, and managed business plans to promote profitable food and beverage sales
• Developed strategies for improved operational efficiency and customer satisfaction.
• Adhered to all health department regulations regarding food storage and preparation.

KEY TASKS HANDLED

• Operations and Planning, as a pre opening manager.
• Training team for various audits like-BSA, ISRA, and COYLE, which are very important for the organization
• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Identified team weak points and implemented corrective actions to resolve concerns.
• We have done multiple events for the branding and stability of the Outlet from day one

ACHIEVEMENTS

• Cleared all audits (BSA, COYLE AUDIT) with exceptional results (all above 95%) in last 1 year and 10 months
• Nominated and chosen as Manager of the Month for exceptional revenue and GSA scores.
• Maintained all Guest Voice scores above 83% against the budget of 76% YTD

• Had a major contribution in successfully maintaining 94.58% NPS for the financial year 2016–2017.
• Maintained compliance with company policies, objectives, and communication goals.
• Successfully completed Executive Development program (EDP) which is conducted by OCLD

Professional Achievements

• Successfully completed the OCLD supervisory development program (SDP).
• Certified departmental trainer (CDT) by OCLD.
• Competed in MONIN Cup 2016 Regional round Delhi, NCR
• Obtained a 97% LQA score during the audit at Suryamahal Restaurant, which is conducted by LQA.