Ravindra Kumar Kandagadla

• Working on Service Now
• Working on Microsoft 365 Azure AD in user management
• Working on Microsoft 365 Intune (Endpoint point management) as a user admin
• Working on Microsoft exchange admin center
• Working on Forti gate VPN Management
• Working OKTA User Management
• Conduct remote troubleshooting
• Configuring and updating the internet browsers like Internet explorer, Google chrome, and Mozilla Firefox
• Installation of applications like 0 365, MS Office Suite, Outlook, Adobe reader, Anti-virus etc
• Solving the issues related to applications and updating them
• Handling all the issues related to the security permission of the websites
• Worked on Microsoft 365 Intune & Exchange Admin Center
• Provided remote troubleshooting & application support

• Conducted gap analysis & process improvements
• Managed user profiles & security permissions
• Resolved customer complaints & backend support
• Led training programs for new associates

Maintaining a quality communication channel with vendors for long-standing business opportunities.

Negotiation skills to renew contracts and to make changes to existing vendor contracts. Multi-tasking skills to juggle several vendors and varying products.

To improve customer service relationships, assist in customer retention, and drive sales growth.

Resolving and handling all customer-related issues across Pan India.

• Vendor Management: In researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating contracts.
• Maintaining a quality communication channel with vendors for long-standing business opportunities.
• Vendor management is essential to building a relationship with your suppliers and service providers that will strengthen both businesses.
• Negotiation skills to renew contracts and to make changes to existing vendor contracts. Multi-tasking skills to juggle several vendors and varying products.
• To improve customer service relationships, assist in customer retention, and drive sales growth.
• Maintaining statutory compliance by adhering to rules and regulations.
• Resolving and handling all customer-related issues across Pan India.