Ravindra Kushwaha
Healthcare Operations & Management
Bhopal
Summary
Experienced with more than 10 years in Health Care Operations, Quality, Sales, Marketing and Customer Relationship Management. Focused on delivering high standards of patient care and administrative efficiency. Utilizes strategic planning to streamline processes and enhance service quality. Track record of building cohesive teams and fostering collaborative work environment.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Hospital Manager
Gandhi Medical College (Hamidia Hospital)
Royal Market
02.2020 - Current
- Handling operations and maintenance of 2000 bedded hospitals associates with Gandhi Medical College.
- Responsible for daily smooth operations of hospital support services.
- Central sterile supply department (CSSD), Hospital Management Information System (HMIS), Nutrition & Dietary, Building Maintenance, Laundry, Bio Medical waste management, Medical record department, Registration and Billing, Sanitary and housekeeping services, Security Services, licenses, Quality improvement programs.
- Developed, Implements COVID-19 SOPs with MP Govt Officials.
- Successfully handle COVID-19 during 2020-2021.
- Implements HIMS in Hospital.
- Looking after Ayushman Bharat PM-JAY, ABDM, JSY, PSY and other Govt schemes.
- Managed all outsourced services (HK, Security, Laundry).
- Solve Day to day related issues & Patients Grievances.
- Quality Improvement Programs.
Hospital Manager
MoHFW-Govt NCT (Jag Pravesh Chandra Hospital)
Seelampur
03.2019 - 02.2020
- OPD and IPD registration related issues
- Medical Record Management, Central sterile supply department, Condemnation and maintenance of hospital.
- Coordinate and implement quality improvement program like Kayakalp NQAS, NABH.
- Minimum waiting time of patients
- Responsibility of outsourced staff
- Coordinating with store and purchase to maintain adequate supply
- Handle daily patient grievances of patients
- Renewals and submission of records on time Maintenance /compliance of BMW rules
Senior Executive
Manipal Hospitals
Dwarka
03.2018 - 02.2019
- Handling Corporate, PSU & TPA Sales.
- Empaneled 150 Corporates & 30 PSUs, 12 Insurance companies on hospital panel in one year to develop business.
- Ensure timely payment settlement done by clients.
- Fix and execute all paid and complimentary health activities in Corporate.
- Organize Health Camp, BLS Trainings, Talks, for clients.
- Develop overall Corporate, PSU and Insurance business by ensuring to provide best services to patients.
- Regularly meetings with client's doctors and HR person to make business relationship.
Team Leader
Fortis Escorts Heart Institute
Okhla
09.2015 - 02.2018
- Added Rs. 5cr-6cr revenue every month from provided channels which is approx 15% of total monthly revenue.
- In charge of Emerging Business, Marketing activities and community outreach programmes.
- Fix and execute all marketing activities like Health Camps, CMEs, Health Talks, Neighborhood campaign, Events etc.
- Plan and execute all outside OPD in different area with Doctors and ASM.
- Maintaining Daily MIS and all Marketing expenses.
- Handling and developing Emerging Business.
- Co-ordinate with all Sales & Marketing Team to fix activities in their territories.
- Deal with agencies preparation of branding materials of activities.
- Dealing with Media Agency for activities promotions (Radio Programs, TV Programs, News Papers & Magazines)
Center Head
Vasan Eye Care Hospital
Raipur,Jaipur, Pune
04.2013 - 08.2015
- Developed a new center in terms of business & operations with Brand Image.
- Planning, Monitoring and execution of strategic based marketing tools to build revenue.
- Communication & coordination with top management.
- Review with staff on Monthly, weekly and daily basis and which reported to higher management.
- Making annual budget for center.
- Utilize approved budget for product-based strategy.
- Analysis of each activity for productivity & revenue contribution.
- Team Management – Managing and motivating entire hospital.
- Generating Sales revenue, Network management and Expansion, New Product Launches and Focusing on market share gains from Competition.
- Conducting CMEs of Doctors, GPs, Chemist’s, Optical store owners.
- To make relationship with media, coordinate with key media people for any kind of press release.
Education
MBA - Hospital Administration
Institute of Management Studies
Indore 07.2011 - 06.2013
BBA - Hospital Administration
Institute of Management Studies
Indore 07.2008 - 06.2011
Skills
Quality improvement
Operations management
Patient care coordination
Teamwork
Project management
Health information systems
Data analysis
Facility management
Personal Information
- Father's Name: Mr. Dalsingh Kushwaha
- Date of Birth: 10/23/88
- Marital Status: Single
Hobbies
Travelling, Cooking,Trekking,Sports
Timeline
Assistant Hospital Manager
Gandhi Medical College (Hamidia Hospital)
02.2020 - Current
Hospital Manager
MoHFW-Govt NCT (Jag Pravesh Chandra Hospital)
03.2019 - 02.2020
Senior Executive
Manipal Hospitals
03.2018 - 02.2019
Team Leader
Fortis Escorts Heart Institute
09.2015 - 02.2018
Center Head
Vasan Eye Care Hospital
04.2013 - 08.2015
MBA - Hospital Administration
Institute of Management Studies
07.2011 - 06.2013
BBA - Hospital Administration
Institute of Management Studies
07.2008 - 06.2011