Watching Motivational Videos
Ravindra Panwar
Analyst II Business Process Outsourcing
Dehradun
Summary
A driven and experienced Operation and Customer Service Executive responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies. Besides serving as intermediates between a company and its customers,
Overview
8
8
years of professional experience
Work History
Analyst II
DXC Technology
08.2022 - Current
- Actioning customer request and sending emails regarding third party addition to account, address change, name change, owner change, beneficiary change request etc.
- Execute business process transactions, ensuring accuracy and adherence to established procedures.
- Research, analyze and assess document as it relates to processing. Trained in several work-types.
- Collaborate with senior analysts and other team members
- Work with the team to achieve performance targets and quality standards.
- Ensure compliance with established quality and procedural guidelines.
- Contribute to updating and documenting process procedures.
India Process Analyst
WM Universal
06.2021 - 08.2022
- Providing accurate and appropriate information in response to customer inquiries via email.
- Communication with customers/clients through email.
- Addressing customer service queries in a timely and accurate fashion.
- Addressing customer concern and providing a resolution as per defined policy and procedures.
Senior Executive
EXL Service
04.2016 - 12.2019
- Reverting vendors regarding their queries about their account, payment, invoice etc through email.
- Sending payment advice via email to vendors regarding payment received by them.
- Escalation handling from the vendor.
- Invoice processing.
Education
MBA - Business Administration
Sikkim Manipal University
Distance Learning 04.2001 -
Bachelor of Commerce - Finance And Accounting
Delhi University
Distance Learning 04.2001 -
Skills
Analytical thinking
Technical Aptitude
Escalation Handling
Cross-functional collaboration
Deep-Dive Problem Solver
Interests
Writing and Listening Poems
Timeline
Analyst II
DXC Technology
08.2022 - Current
India Process Analyst
WM Universal
06.2021 - 08.2022
Senior Executive
EXL Service
04.2016 - 12.2019
MBA - Business Administration
Sikkim Manipal University
04.2001 -
Bachelor of Commerce - Finance And Accounting
Delhi University
04.2001 -