Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Ravindra  Panwar

Ravindra Panwar

Analyst II Business Process Outsourcing
Dehradun

Summary

A driven and experienced Operation and Customer Service Executive responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies. Besides serving as intermediates between a company and its customers,

Overview

8
8
years of professional experience

Work History

Analyst II

DXC Technology
08.2022 - Current
  • Actioning customer request and sending emails regarding third party addition to account, address change, name change, owner change, beneficiary change request etc.
  • Execute business process transactions, ensuring accuracy and adherence to established procedures.
  • Research, analyze and assess document as it relates to processing. Trained in several work-types.
  • Collaborate with senior analysts and other team members
  • Work with the team to achieve performance targets and quality standards.
  • Ensure compliance with established quality and procedural guidelines.
  • Contribute to updating and documenting process procedures.

India Process Analyst

WM Universal
06.2021 - 08.2022
  • Providing accurate and appropriate information in response to customer inquiries via email.
  • Communication with customers/clients through email.
  • Addressing customer service queries in a timely and accurate fashion.
  • Addressing customer concern and providing a resolution as per defined policy and procedures.

Senior Executive

EXL Service
04.2016 - 12.2019
  • Reverting vendors regarding their queries about their account, payment, invoice etc through email.
  • Sending payment advice via email to vendors regarding payment received by them.
  • Escalation handling from the vendor.
  • Invoice processing.

Education

MBA - Business Administration

Sikkim Manipal University
Distance Learning
04.2001 -

Bachelor of Commerce - Finance And Accounting

Delhi University
Distance Learning
04.2001 -

Skills

Analytical thinking

Technical Aptitude

Escalation Handling

Cross-functional collaboration

Deep-Dive Problem Solver

Interests

Watching Motivational Videos

Writing and Listening Poems

Timeline

Analyst II

DXC Technology
08.2022 - Current

India Process Analyst

WM Universal
06.2021 - 08.2022

Senior Executive

EXL Service
04.2016 - 12.2019

MBA - Business Administration

Sikkim Manipal University
04.2001 -

Bachelor of Commerce - Finance And Accounting

Delhi University
04.2001 -
Ravindra PanwarAnalyst II Business Process Outsourcing