Ravindra Patel
IT Technician
Ankleshwar,GJ
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Successful Computer Technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Business Owner
Shree Sai Infotech
Ankleshwar, Gujarat
06.2010 - Current
- Resolved problems, improved operations and provided exceptional service.
- Supervised work of contracted employees to keep on task for timely completion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with corporate customers to understand needs and provide excellent service.
- Designed computer hardware components and peripheral devices.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Upsold products and services to increase company revenue.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Operated power drills, wire strippers, pliers and wire connectors to properly install and repair electronic equipment.
Computer Repair Technician
Radhe Computers
Ankleshwar, Gujarat
07.2004 - 05.2010
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
Education
Diploma - Computer Hardware Technology
National Polytechnic
Bharuch 06.2002 - 04.2004
Bachelor of Commerce - Commerce
Kadakia College
Ankleshwar 06.2009 - 04.2011
Skills
Customer Relations, Business administration, Project Management
Timeline
Business Owner
Shree Sai Infotech
06.2010 - Current
Bachelor of Commerce - Commerce
Kadakia College
06.2009 - 04.2011
Computer Repair Technician
Radhe Computers
07.2004 - 05.2010
Diploma - Computer Hardware Technology
National Polytechnic
06.2002 - 04.2004
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