Ravindra Rai
Operations Professional
Greater Noida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Operations Head
Colstay Private Limited (Hive Hostel)
06.2022 - Current
- Worked with customers to understand needs and provide excellent service.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered services to customer locations within specific timeframes.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Prepared variety of different written communications, reports and documents.
- Participated in team-building activities to enhance working relationships.
- Implementing cost-saving initiatives that addressed long-standing problems.
- Collaborated with team members to achieve target results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Created plans and communicated deadlines to complete projects on time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Registrar
ITE
11.2021 - 05.2022
- Resolved student registration issues to reduce acceptance, enrolment and payment delays.
- Greeted every guest with personable approach and provided knowledgeable service.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Updated computer system with latest information to keep records current and accurate.
- Supported academic advising efforts by providing timely access to student records, enabling informed decision-making about course selections and degree progress.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Participated in the development of institutional policies related to registration, grading, and graduation requirements, ensuring a consistent approach across all departments.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
Cluster Manager
Stanza Living
03.2018 - 06.2020
- Prepared budgets for 5 facilities within cluster.
- Managed cluster expenditure by adhering to set budget.
- Scheduled fire equipment servicing for shops within cluster.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Conducted mandatory health, safety and maintenance checks in cluster shops.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Implemented trending initiatives to help drive sales across cluster.
- Monitored facility managers and staff performance through quarterly review assessments.
- Developed detailed plans based on broad guidance and direction.
- Supervised and performed human resource management functions for 40+ subordinates.
- Trained and developed personnel to improve safety, employee relations and resolve 40+ issues.
- Trained and developed personnel to improve safety, employee relations
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department
- Building and maintaining strong and effective relationships with suppliers and customers
- Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment
Chief Operating Officer
Greater Noida Infrastructure Private Limited
01.2012 - 05.2018
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Developed quarterly business plans to evaluate cost projections.
- Developed and implemented recommendations for service improvement.
- Managed divisional marketing, advertising and new product development.
- Able to manage and develop a diverse group of highly skilled people
- Understand all legal, regulatory, information security and compliance requirements
Assistant Registrar
ABES Engg. College
08.2010 - 08.2012
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Registered individuals for services, moving over applications through processing.
- Result analysis of 4000 students.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Registrar
Centre for Management Technology
07.2005 - 07.2010
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Greeted every guest with personable approach and provided knowledgeable service.
- Trained junior staff on office procedures and regulatory requirements.
Education
MBA - Marketing, HR
Punjab Technical University
Greater Noida 05.2010 - 09.2012
Bachelor of Arts - Police Science,
Purvanchal University
Jaunpur 05.2001 - 03.2003
Skills
Business Development
Timeline
Operations Head
Colstay Private Limited (Hive Hostel)
06.2022 - Current
Registrar
ITE
11.2021 - 05.2022
Cluster Manager
Stanza Living
03.2018 - 06.2020
Chief Operating Officer
Greater Noida Infrastructure Private Limited
01.2012 - 05.2018
Assistant Registrar
ABES Engg. College
08.2010 - 08.2012
MBA - Marketing, HR
Punjab Technical University
05.2010 - 09.2012
Registrar
Centre for Management Technology
07.2005 - 07.2010
Bachelor of Arts - Police Science,
Purvanchal University
05.2001 - 03.2003