Ravindra Singh

• Maintained service delivery quality standards and ensured strict compliance with SLA agreements.
• Established relationships with external stakeholders to support service delivery operations.
• Planning and procurement of IT assets and IT consumables
• Sourcing through SAP Ariba, price negotiation with vendors
• End-to-end responsibility for vendor payments, AMC, and ARC renewal (vendor agreements)
• Procurement, deployment of IT assets (new projects, replacement), and asset disposal through the Finance and Disposal Department.
• insurance management through supply chain
• Assets life cycle management
• IT store and facility management: inventory management in the IT store, IT asset management, and commissioning, supervising the receipt and issue of IT materials, management of the IT building (surveillance, housekeeping, 5S)
• Fire and safety operations in the IT building
• Employees' no dues clearance for IT, email connectivity, and assets
• Vendor process audit, process improvement, defect analysis (CAPA)
• HR coordination, shift rostering, employees' no-dues process, department new-joiner onboarding, birthday celebration, department party planner, visitors, and outsourced employees' gate pass management (6 months/temporary), material gate passes (RGP, NRGP), E-way bill process, compliance, coordination with VGL (Vigilance).

• Monitored the effectiveness of implemented corrective actions by conducting follow-up inspections at suppliers' facilities.
• Suppliers, parts quality assurance, end users, and parts defect analysis from dealers/market.
• Vendor process audit, process improvement, defect analysis (CAPA), and new part development.
• - Vendor visit for parts revalidation as per engineering drawing, and dealer visit during defects in the vehicle. Material analysis in MSIL Labs. Vehicle regulatory parts compliance management.

Mechanical Automobile Engineering