To explore and learn company's work. Intend to build career with an organization which will provide opportunities to grow and explore the technology utilizing my potential to fullest.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Faculty Management System.
Higher Secondary School
Mandli
2022 - Current
Working as a Guest Faculty under the Guest Faculty Management System (GFMS) initiated by the Government of Madhya Pradesh.
Responsibilities include academic teaching, student mentoring, and maintaining digital records via GFMS Portal.
Contributed to curriculum delivery, assessment, and student support in line with higher education standards.
Training & Skills 2024
Saksham Jeevan Kaushal (Empowered Life Skills Program)
Acquired essential life skills including:
Effective communication and interpersonal skills
Decision-making and problem-solving abilities
Emotional intelligence and self-management
Leadership and teamwork
Site Engineer
ABT Security Systems Pvt. Ltd., Mumbai, Maharashtra
Daman
06.2017 - 12.2018
Installed, maintained, and commissioned fire sprinkler heads, flexible fire-sprinkler hose connections etc.
Collaborated with design & safety teams to ensure compliance with fire protection and security norms.
Managed site installations and quality checks for security system components.
Coordinated with vendors and suppliers to procure equipment and ensured timely delivery.
Checked technical designs and drawings for adherence to standards.
Troubleshot on-site issues promptly using analytical problem-solving skills resulting in minimal delays to the overall schedule.
Education
B.E. - Mechanical Engineering
Vikrant Institute of Technology
Indore
01.2016
Higher-Secondary - undefined
MP Board
Bhopal
01.2012
Secondary - undefined
MP Board
Bhopal
01.2010
Skills
Friendly
Honest
Hard working
MS office, MS Excel, MS Word
Basics Of Computer
Windows 7 ultimate, Windows 8 Operating System
Certification
Participated in stress booster activity in MRSC Indore
Participated in MECH QUEST in VITM Indore
Languages
English
Hindi
Hobbies and Interests
Playing, Cricket, Volleyball, Planting the Trees, Making New Friends
Co-Curriculum activities and others achievements:
Comprises the following subject ( Design & Manufacturing ) , Sketch , Solid Modeling , Surface Modeling , Drafting , Sheet Metal , Assembly
Training
31 days Training in “GAIL INDIA LTD. JHABUA (M.P.)”
Disclaimer
I hereby declare that the above information mentioned by me is true to the best of my knowledge and belief. Place: Date: RAVINDRA SINGH GHOTI
Academics:
SR.NO STD/SEM. BOARD PASSING YEAR PERCENTAGE
1 10th M.P.BOARD 2010 78.00%
2 12th M.P.BOARD 2012 66.00%
3 B.E(Mech.) R.G.P.V,BHOPAL 2016 6.57 CGPA
Timeline
Site Engineer
ABT Security Systems Pvt. Ltd., Mumbai, Maharashtra
Management/Medical Transcriptionist Team Lead/Quality Assurance/Medical Transcriptionist/Speech Recognition Editor at Genesis Government SolutionsManagement/Medical Transcriptionist Team Lead/Quality Assurance/Medical Transcriptionist/Speech Recognition Editor at Genesis Government Solutions
<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines<ul><li>Resolved complex post-cruise billing disputes involving missed services, onboard charges, and fare inconsistencies—often coordinating with payment processors and internal teams.</li><li>Handled credit card chargebacks by collecting transaction records, compiling evidence, and submitting documentation to support dispute reversals.</li><li>Tracked dispute outcomes, updated CRM systems, and ensured timely reimbursements, credits, and adjustments.</li><li>Served as SME for GEM (Guest Experience Management) system, training peers in escalation handling and dispute logging.</li><li>Maintained detailed notes and financial records for compliance, arbitration, and guest communication.</li><li>De-escalated high-level customer concerns through strategic communication and timely, fair resolutions.</li><li>Participated in process reviews to recommend improvements in the chargeback lifecycle and post-service handling.</li></ul> at Costa Cruise Lines
Guest Lecturer, Management Development Program Facilitator, Visiting Faculty at Asian Institute of TechnologyGuest Lecturer, Management Development Program Facilitator, Visiting Faculty at Asian Institute of Technology