Ravindra Yadav

Assistant Manager - Guardian India Operations

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• Leadership & Team Management: Expert in leading and motivating teams to achieve high performance and exceed targets. Proven ability to foster collaborative and productive work environment.
• Communication: Outstanding verbal and written communication skills. Skilled at presenting ideas clearly, negotiating effectively, and building strong relationships with stakeholders.
• Operations Management: Extensive experience managing day-to-day operations in a senior management role. Proficient in streamlining processes and improving efficiency in dynamic environments.
• Customer Service Excellence: Expertise in managing customer service operations and delivering exceptional support in US voice processes. Strong focus on enhancing customer satisfaction and resolving complex issues.
• International BPO Experience: Proven success in handling international business process operations, understanding diverse market needs, and adapting strategies accordingly.
• Performance Management: Track record of setting objectives, measuring performance, and implementing improvements to drive business success.
• Process Optimization: Skilled in identifying inefficiencies, developing solutions, and implementing best practices to improve operational effectiveness.
• Team Handling: Ability to recruit, train manage teams to meet organizational goals while promoting professional development and career growth.

• Job Role - Team Leader -Interglobe Technologies Pvt. Ltd.
• Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.