Hospital Information Management System-HIMS
Ravindra N
Health Care Management Professional | Turnaround | Cost Optimization | Digital Transformation | P&L
Flat No:202,Satya Ranga Residency,Allwyn Colony,Phase-1,Kukatpally,Hyderabad,Telangana
Summary
Performance-driven Professional Leader with 24+years of experience in HealthCare,Hotels &Retail Operations with P&L Management,Strategic planning & Budgeting with aligning systems & business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
24
24
years of professional experience
21
21
years of post-secondary education
5
5
Language
Work History
Vice President- OPERATIONS
Krishna Institute of Medical Sciences
Hyderabad
08.2020 - 09.2022
- Business head of the 250 beds; Kondapur unit for KIMS Group of Hospitals network with ownership of P&L. Responsible for strategizing & execution, ramping up capacity, marketing and sales activities, profitability and entire gamut of operations including doctor relationships, digitization initiatives and outreach.
- Scaled up the unit including Physician hiring, continual engagement, and addition of new facilities
- Specialty mapping with business analytics to facilitate new/existing clinical engagements and increase profitability
- Supervising the day to day Working and Operations of the Hospital.
- Leading marketing, Clinical, Support functions and medical and para-medical staff
- Managing all medico-legal cases.
- Partner with CEO and Corporate leadership team to deliver on business strategy and growth potential.
- Ensure all stakeholders (internal & external) have an exceptional experience when engaging with ever care group and driving significant ROI through LTV.
- Help create a culture of accountability within the organization and ensuring that we’re all aligned to the organization’s core values.
- Contribute to the development of the organization’s strategic goals and objectives as well as overall management of the organization.
- Responsible for establishing a measure of performance, increase productivity, quality improvement, cost control, and efficient utilization of facilities.
- ensure the consistent and effective execution of key systems and processes that make effective use of organizational resources.
- Responsible to create a work environment in which employees are committed to their organization and feel pride and job ownership.
- create an environment in which Policies and processes are designed to ensure customer satisfaction; effectively incorporating customer perspectives in all business activities.
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established performance goals for department and provided methods for reaching milestones.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Established performance goals for department and outlined processes for achievement.
- Clarified roles, responsibilities and expectations of staff.
- Led development of strategic marketing plans to raise awareness and drive sales growth.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Managed financial, operational and human resources to optimize business performance.
- Monitored key business risks and established risk management procedures.
- Directed technological improvements, reducing waste and business bottlenecks.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
General Manager Operations
Krishna Institute of Medical Sciences
Hyderabad
04.2016 - 07.2020
- Managed KIMS hospital-Secunderabad Unit with area of 1200000 sq. ft with 3 Blocks and a Bed capacities of 1000 Beds in Operations & Facilities at KIMS Secunderabad.
- As a GM- Operations responsible for various departments like Operations (IP&OP), IP&OP Billing, Quality,Diagnostics, Food &Beverage, Engineering & Maintenance, Housekeeping, Security, Transport & Fire safety.
- Responsible for the Profit & Loss statement of the departments under Operations and as well of the Unit.
- Ensuring complete budget control in all the departments, monitoring & analyzing variations from the budget anddeveloping systems that measure the cost effectiveness of the Hospital.
- Handling vendor contracts for all Utility services and AMC's etc.
- Manage the outsourced Facility management company and strictly drive the SLA's with them.
- Organizing the day-to-day facilities management requirements of the Hospital.
- Reviewing existing FM arrangements, and where necessary making recommendations for change.
- Directed, guided and motivated a workforce of up to 1400 individuals with diverse technical backgrounds and experiences.
- Safeguards quality of operations (internal & external audits)
- Coordinates planning of Department Heads and Assistant Managers with regard to time- tables, work schedules,employment of employees within the different services; solving of bottle necks
- Coordinates the execution of activities via instructions to the Heads of Departments, supervision of the execution;
- Accountable for responsibilities of department heads in their absence.
- Leads various internal and external meetings
- Supervises the fulfillment of the regulations of employment, legalization, Occupational Health & Safety Act, HACCP,fire regulations and other legal requirements
- Oversees the correct use of Company's corporate identity.
- Maintains contacts with public authorities
- Sets and achieving sales and profit targets
- Efficiently overseeing Hospital operations, managing & providing professional support to all functional department managers and continuously monitoring their performance driving through KRA & KPI’s.
- Successfully improved work performance of a “marginal” work team, as evidenced by an increase to a“satisfactory” performance rating after only six months as team leader.
- Building and maintaining positive external contacts & supplier relationships, including negotiation of contracts andagreements.
- Developing fire safety procedures and compliance requirements.
- Responsible for implementing new policies and directives.
- Established security procedures for disruption of a service, violence, natural disaster, and medical emergencies, trained staff and volunteers in observation and oversaw security personnel.
- Ensuring health & safety and hygiene & licensing regulations are communicated & complied.
- Reviewing the consolidated manpower plans and formulating recruitment and succession planning strategies.
- Recruiting, training & appraising subordinates and providing professional development.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Cluster Cinema General Manager
PVR Cinemas
Hyderabad
02.2014 - 03.2016
Senior Restaurant General Manager
YUM Brand
Benguluru
08.2011 - 01.2014
Assistant Restaurant Manager
ATLANTIS THE PALM-KERZNER INTERNATIONAL PVT LTD
DUBAI
08.2008 - 07.2011
Assistant Restaurant Manager
The Chancery Group
Benguluru
02.2003 - 07.2008
Senior Restaurant Captain
The Viceroy
Hyderabad
02.1999 - 02.2002
Education
MBA - Hospital Management
Glocal University
04.2019 - 05.2021
Bachelors of Hotel Management - Hospitality Administration And Management
Administrative Management College
03.2002 - 04.2006
Intermediate(10+2) -
Board of Intermediate
Sri Chaitanya Junior College 05.1999 - 04.2001
Secondary School-10th -
Central Board of Secondary Education
04.1985 - 04.1998
Skills
Hospital operations, commissioning, P&L management, Emerging businesses, network business operations & facilities administration, support services, strategic planning & event management
Hospital transformation including demand acceleration, cost optimization studies
Organization redesign & Infrastructure upgradation
Market entry assessments, EBITDA improvement, operations optimization & organizational transformation
Hospital project management, AutoCAD proposal analysis for hospitals, operations dashboards, patient flow mapping/workflow analysis
Commercial due diligence assignments, hospital feasibility and detailed project reports (DPR)
Healthcare accreditation, ISO 9001:2000 QMS, clinical budgeting, operation theatre & sterile supply management
Lean workflow re-engineering, request for proposal assessments, Hospital workflow analysis
Software
MS-Office
Electronic Medical Records-EMR
Que Management System-QMS
BI-Tools
Opera System, Quadra net, PeopleSoft, Civils Soft, Micros
Timeline
Vice President- OPERATIONS
Krishna Institute of Medical Sciences
08.2020 - 09.2022
MBA - Hospital Management
Glocal University
04.2019 - 05.2021
General Manager Operations
Krishna Institute of Medical Sciences
04.2016 - 07.2020
Cluster Cinema General Manager
PVR Cinemas
02.2014 - 03.2016
Senior Restaurant General Manager
YUM Brand
08.2011 - 01.2014
Assistant Restaurant Manager
ATLANTIS THE PALM-KERZNER INTERNATIONAL PVT LTD
08.2008 - 07.2011
Assistant Restaurant Manager
The Chancery Group
02.2003 - 07.2008
Bachelors of Hotel Management - Hospitality Administration And Management
Administrative Management College
03.2002 - 04.2006
Intermediate(10+2) -
Board of Intermediate
05.1999 - 04.2001
Senior Restaurant Captain
The Viceroy
02.1999 - 02.2002
Secondary School-10th -
Central Board of Secondary Education
04.1985 - 04.1998