Ravindra Chandramohan
Pune
Summary
- Organized and reliable professional adept at managing multiple priorities while maintaining a positive demeanor. Committed to enhancing customer satisfaction through quality service and effective support. Demonstrates strong knowledge of customer service best practices and proven multitasking capabilities. Seeks a full-time position that leverages interpersonal skills and problem-solving abilities to drive business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr Travel Executive (Client Relation)
Fareladder
Pune
10.2024 - Current
- Initiated end-to-end process for ticketing refunds and customer service interactions across emails and calls.
Trained staff in GDS systems—Galileo, Sabre, and Amadeus—to enhance service delivery.
Grew team size from three to 20 while managing operations remotely for Duffel Technologies.
Managed daily client relations, focusing on all aspects of B2B and B2C engagements.
Implemented quality checks to ensure prompt error correction in all processes.
Directed hiring initiatives for team expansion to meet growing business demands.
Actively contributed to enhancing teamwork aimed at expanding business opportunities.
Ticketing and Refund's
Etraveli
Pune
05.2022 - 08.2024
- Reviewed tickets to verify traveler identities effectively.
- Collaborated with passengers and travel agents to resolve booking issues and correct fares.
- Processed order transactions, providing detailed itineraries, tickets, and receipts.
- Handled reissues, name corrections, and EMDs efficiently.
- Managed escalations and provided support for six months, ensuring effective resolution.
- Worked with RLs and ADMs to maintain compliance and accuracy.
- Prepared various reports on spreadsheets for presentations.
- Gained frontline experience while improving customer service through chats and calls.
Analyst (Insurance )
Allstate
05.2021 - 04.2022
- Conducted thorough analysis of reports received from providers.
- Generated monthly reports utilizing advanced Excel functions for data presentation.
SME (Travel LOB)
Fareportal
06.2016 - 03.2020
- Analyzed business problems to identify root causes and propose effective solutions.
- Developed and presented comprehensive business cases and reports to senior management.
- Documented diagnostic results, supporting root cause analysis and troubleshooting initiatives.
- Evaluated customer needs and feedback to enhance products and services.
- Assessed staff performance, implementing coaching strategies to improve efficiency.
- Conducted operational reviews to pinpoint areas requiring enhancement.
Recovery Specialist (Insurance )
WNS
04.2015 - 12.2015
- Ensured client confidentiality while strictly adhering to HIPAA guidelines.
- Documented case management activities to maintain accurate and reliable records.
- Assessed individual needs to develop tailored recovery programs for optimal goal achievement.
FAMILY BUSSINESS
SELF
02.2008 - 10.2015
Education
Bachelor Of Commerce - Accounting
External
Aurangabad Maharashtra 07.2010
High School Diploma -
Kendra Vidyalaya
Maharashtra06.2007
SSC - SSC
Kendra Vidyalaya
Aurangabad06.2003
Skills
- Basic computer skills
- IATA certification
- Spreadsheet proficiency
- Presentation development
Certification
- CTA - Certified Travel Associate
- CTC - Certified Travel Counselor
Timeline
Sr Travel Executive (Client Relation)
Fareladder
10.2024 - Current
Ticketing and Refund's
Etraveli
05.2022 - 08.2024
Analyst (Insurance )
Allstate
05.2021 - 04.2022
SME (Travel LOB)
Fareportal
06.2016 - 03.2020
Recovery Specialist (Insurance )
WNS
04.2015 - 12.2015
FAMILY BUSSINESS
SELF
02.2008 - 10.2015
Bachelor Of Commerce - Accounting
External
High School Diploma -
Kendra Vidyalaya
SSC - SSC
Kendra Vidyalaya