Ravindra Chandra Mohan Swami BandiReddy
Pune
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Language Coach
Interglope Technologies'
12.2010 - 11.2011
- Worked as an associate taking call's for Air India International. (Reservation's Desk)
- Got an opportunity to work as language coach, monitor call's and take refresher's for team member's to get CSAT's Customer Service Skill's in place .
- Reviewed course materials and agent progress to identify strengths and weaknesses for future improvements.
- Provided individual mentoring and special tutoring to struggling colleague's.
- Taken (Soft Skill) session's for new hire's.
FAMILY BUSSINESS
SELF
02.2011 - 10.2015
Recovery Specialist (Insurance )
WNS
04.2015 - 12.2015
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals.
SME (Travel LOB)
Fareportal
06.2016 - 03.2020
- Analyzed business problems, identifying root causes.
- Developed and presented business cases, presentations and reports to senior management.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Analyst (Insurance )
Allstate
05.2021 - 04.2022
- Worked as recovery specialist , did analysis work on the report's received from provider's.
- Produced monthly reports using advanced Excel spreadsheet functions.
Ticketing Dept -Frontline Customer Service's
Etraveli India Pvt Limited
05.2022 - Current
- Reviewed tickets, identification to verify traveler identity.
- Collaborated with passengers and travel agents (Consolidator's) to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Worked on Reissue's , Name correction -change's , EMD's.
- Handled support for 6 Month's handled escalation's,
- Airline's and customer calling were required.
- Worked on RL's, ADM's
- Prepared various report's on spreadsheet, with presentation's .
- Worked on all 3 GDS. (Sabre, Amadeus, Galileo).
- Moved to frontline to enhance more knowledge.
- Currently working on chat's and call's , giving service to customer's trying to enhance good customer service and experience .
Education
SSC - SSC
Kendra Vidyalaya
Aurangabad06.2003
High School Diploma -
Kendra Vidyalaya
Maharashtra06.2007
Bachelor Of Commerce - Accounting
External
Aurangabad Maharashtra 07.2010
Skills
- Basic Computer Skills
- IATA Certified Basic and councillor level
- Spreadsheet's, power point presentation
Certification
- CTA - Certified Travel Associate
- CTC - Certified Travel Counselor
Timeline
Ticketing Dept -Frontline Customer Service's
Etraveli India Pvt Limited
05.2022 - Current
Analyst (Insurance )
Allstate
05.2021 - 04.2022
SME (Travel LOB)
Fareportal
06.2016 - 03.2020
Recovery Specialist (Insurance )
WNS
04.2015 - 12.2015
FAMILY BUSSINESS
SELF
02.2011 - 10.2015
Language Coach
Interglope Technologies'
12.2010 - 11.2011
SSC - SSC
Kendra Vidyalaya
High School Diploma -
Kendra Vidyalaya
Bachelor Of Commerce - Accounting
External
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