Ravindra Nath Gupta
Store Manager
Prayagraj
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Bluestone Jewellery and Lifestyle Pvt. Ltd
Gorakhpur
09.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manager
Caratlane A Tanishq Partenership
Prayagraj
09.2019 - 08.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Brand Ambassador
Delhi Duty Free Services Pvt. Ltd
New Delhi
04.2016 - 08.2019
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product value, quality, and style to educate and entice potential customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Increased sales by effectively communicating product benefits.
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
- Educated customers on product features and answered questions regarding product use.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Established and maintained positive relationships with customers.
Senior Guest Service Associate
The Lalit New Delhi
New Delhi
12.2013 - 03.2016
- Handled end-of-day reports, drawer balance and night audit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Build a relationship to the Guest.
- Team leadership, Explaining about the Food and Liquor. Ensuring the proper food delivery and services to the customers
- Situation handlings, Guest satisfaction and taking feedback. Liquor inventories Management
- Trained to newly joined staff staff. Maintain the productivity as per the company SOP.
- Maintain the hygiene and make neat and clean environment. Billing and cash handling.
Guest Service Associate
Crowne Plaza Rohini New Delhi
New delhi
10.2011 - 11.2013
- Handled end-of-day reports, drawer balance and night audit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Build a relationship to the Guest.
- Team leadership, Explaining about the Food and Liquor. Ensuring the proper food delivery and services to the customers
- Situation handlings, Guest satisfaction and taking feedback. Liquor inventories Management
- Trained to newly joined staff staff. Maintain the productivity as per the company SOP.
- Maintain the hygiene and make neat and clean environment. Billing and cash handling.
Junior Guest Service Associate
Crowne Plaza Electronic City Bengaluru
Bengaluru
06.2011 - 09.2011
- Handled end-of-day reports, drawer balance and night audit.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Build a relationship to the Guest.
- Explaining about the Food and Liquor. Ensuring the proper food delivery and services to the customers
- Situation handlings, Guest satisfaction and taking feedback. Liquor inventories Management
Industrial Trainee
The Leela Kempinski Goa
Mobor
12.2010 - 03.2011
Education
Hotel Management -
Mangalore University
Mangalore 07.2008 - 05.2011
Skills
Maximizing profitability
Timeline
Store Manager
Bluestone Jewellery and Lifestyle Pvt. Ltd
09.2022 - Current
Store Manager
Caratlane A Tanishq Partenership
09.2019 - 08.2022
Brand Ambassador
Delhi Duty Free Services Pvt. Ltd
04.2016 - 08.2019
Senior Guest Service Associate
The Lalit New Delhi
12.2013 - 03.2016
Guest Service Associate
Crowne Plaza Rohini New Delhi
10.2011 - 11.2013
Junior Guest Service Associate
Crowne Plaza Electronic City Bengaluru
06.2011 - 09.2011
Industrial Trainee
The Leela Kempinski Goa
12.2010 - 03.2011
Hotel Management -
Mangalore University
07.2008 - 05.2011
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