Ravindra Singh Raikhola
SAP Project Manager # Service Delivery Manager
Hyderabad
Summary
A results-driven and experienced SAP Project Manager cum Service Delivery Manager with over 16 years of overall experience in managing, consulting and delivering complex IT projects. Qualified SAP Project Manager versed in all aspects of project management from inception to completion. Track record of on- time delivery that met all project milestones and surpassed quality expectations. .
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
SAP Project Manager Cum Service Delivery Manager
Priffy Private Limited
Chennai
10.2020 - Current
- Executed project management activities in all phases of project (initiation, planning, design, execution, monitoring, controlling and closure)
- Collaborated with cross-functional teams, including business analysts, developers, testers, and infrastructure teams, to ensure project success
- Managed project budgets, timelines, resources, risks, and issues
- Prepared and schedule weekly project status updates, handle Steering Meetings, Phase exits and Projects Meetings
- Communicated project progress, risks, and issues to senior management and stakeholders, ensuring transparency and alignment
- Ensured adherence to project management standards, methodologies, and best practices
- Experienced in handling both Agile and Waterfall projects
- Worked closely with clients to understand their business requirements, priorities, and constraints, and provided solutions that met their needs and expectations
- Experienced in building functional documents for projects.
- Experienced in playing Scrum Master role and facilitating Scrum events like Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective
- Mentored and coached team members, providing them with guidance, support, and feedback to enhance their skills and performance
- Managed end-to-end SAP service delivery projects, ensuring high-quality services were delivered to clients, meeting or exceeding SLAs and KPIs.
- Collaborated with sales teams to identify and qualify new business opportunities, providing SAP solution expertise and guidance to win new clients.
- Experience in building contract/Proposals/RFPs.
- Developed and delivered tailored SAP solution presentations, demonstrations, and proposals to potential clients, highlighting value and benefits of SAP solutions to their business.
- Work closely with Sales/Pre-Sales/teams, actively drive demand across client base to develop new and existing opportunities
- Ensured change management process to be well documented and communicated with clients and delivered to client as expected.
- Led 2 supports and 3 implementation SAP projects ( 2 Successfactors & 1 Plant Maintenance Module)
SAP Functional Architect # Project Manager
Mobolution India Private Limited
Chennai
01.2017 - 10.2020
- Led and managed end-to-end project lifecycle for multiple complex IT projects simultaneously, delivering them on-time, within budget, and to satisfaction of clients.
- Managed to deliver 5 SAP cross module implementations projects as project manager and as functional solution expert and handled 4 support projects in capacity of service delivery manager.
- Developed project plans, resource allocation, and risk management plans.
- Supported HR team in resource planning by conducting interview process.
- Oversaw delivery of high-quality IT services to clients, ensured to meet or exceeded SLAs and KPIs.
- Worked with clients to identify and address their service delivery challenges, ensuring their satisfaction with services provided.
- Managed teams of various sizes and worked closely with multiple cross functional and technical teams (sales, functional, SuccessFactors, SAP HCM, FIORI, PMO, ABAP, Basis, testing, etc.)
- Prepared project status for projects, manage mitigation of risks and issues, set up change control processes and escalation points.
- Provided SAP solution expertise and guidance to sales teams throughout sales cycle, from lead generation to closing deals.
- Reviewed/prepared proposals and case studies, to support sales teams in winning new business.
- Worked closely with customers, technical and functional teams to deliver project scope and deliverables on time, on budget and with high quality deliverables
- Built exceptional relationship with business users and with all stakeholders to smoothly drive projects.
- Established open, fluid, and timely communications with all interested parties, stakeholders, and project teams.
- Prepared and conducted user training, UAT plan, data migration activity and executed go-live and hyper-care support.
- Prepared and review blueprints, functional specs, test scripts, user manuals, role matrix, project plan.
- Prepared, reviewed and submitted more than 15 proposals, review SOW, prepared project charter, prepared project kick-off deck and relevant project documentations.
Application Development Senior Analyst
Accenture
Hyderabad
01.2014 - 12.2017
- Provided end-to-end SAP HCM solutions to clients, including design, configuration, testing, training, and post-implementation support to global clients.
- Worked closely with clients to understand requirements and align them with SAP HCM functionalities, including Personnel Administration, Organizational Management, Payroll, Time Management, and Travel Management etc.
- Configured SAP HCM solution to meet client’s requirements, ensuring compliance with legal and regulatory requirements.
- Conducted SAP HCM integration with other SAP modules, including Financials, Controlling, and Materials Management, to ensure data consistency and accuracy across enterprise.
- Conducted SAP HCM system testing, including Unit Testing, Integration Testing, and User Acceptance Testing, to ensure quality and reliability of solutions provided.
- Provided SAP HCM training to clients' end-users, including HR professionals, managers, and employees, to ensure their effective use of system.
- Implemented and provided SAP HCM post-implementation support, including bug fixing, issue resolution, and system enhancement, to ensure clients' satisfaction and maximize value of solutions provided.
- Took all custom requirements from client and prepare functional spec, test script, user manual,
blueprint document, configuration document, conducted UAT and Training for client. - Identified CRs and new developments, check feasibility and provided effort estimation and once get approved completed requirement.
- Ensured SLA should not be breached, and all issue or defects to be addressed within agreed timeframe.
- Apart from implementation project, worked for multiple support projects as senior SAP HCM consultant-SME, (SME for- Payroll, Time Management, CATS, PA, OM, Travel Management etc.)
- Prepared and managed weekly status report with client and with internal senior management.
- Implemented SAP HCM solutions for 2 big global clients and provided support to more than 8 entities of big MNC.
- Was part of capability team as SME for SAP HCM solutions.
SAP HCM Functional Consultant
Wipro
Hyderabad
06.2011 - 01.2014
- Provided end-to-end SAP HCM solutions to clients, including design, configuration, testing, training, and post-implementation support
- Assigned as principal SAP HCM consultant for shared support project, was single point of contacts for more than 15 global clients
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation
- System Tracking and prioritizing issue tickets/incidents
- Managed issue / defects resolutions during testing phase
- Prepared root cause analysis and provided solution within timeframe as per SLA
- Area of expertise in SAP HCM Payroll, Organizational Management, Personnel Administrations, Time Management, Travel Management, ESS, MSS, LSMW etc.
- Assisted teammates and junior consultants on issue analyzing and issue solving and work closely with client, ABAP Developers and cross functional team.
- Took requirement from client, did requirement analysis and prepared effort estimation of requirements.
- Prepared blueprint, Functional spec, test scripts, role matrix, user manual, configuration document.
- Executed 1 SAP HCM implementation and handled support for more than 15 clients
Senior HR Executive & Trainer
IGB Tech Pvt Ltd
Gurgaon
01.2009 - 06.2011
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Managed HR policy administration, including updating HR policies and procedures, communicating policy changes to employees, and ensuring policy compliance
- Conducted employee onboarding and offboarding activities, including preparing offer letters and employment contracts, conducting background checks and verification, facilitating new employee orientation, and managing exit interviews and separation processes
- Coordinated with finance team to process payroll and ensure that employee pay and benefits are accurate and timely
- Motivated employees by conducting training sessions on soft skills and motivational training for more than 100 employees.
Operations Executive
IBM Global Service Pvt Ltd
Gurgaon
01.2006 - 06.2007
- Conducted Induction and joining program for more than 50 employees
- Connected with employee and resolved employee grievance
- Conducted employee engagement activities
- Conducted required mandatory training for employees
- Welcomed visitors to office, communicated arrival to team and managed visit expectations
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
HR Recruiter
Arth Consulting
New Delhi
01.2004 - 05.2006
- Sourcing, Screening and Short-listing nearly150 profiles in month and Conducted HR interviews and validated for further round of interviews (Hiring and recruitment)
- Maintained work structure by updating job requirements and job descriptions for all positions
- Mail hard or soft copies of resumes to clients
- Arranging interviews of candidates in companies
- Maintain regular follow up with clients/ candidates
Education
MBA - Human Resource & Marketing
IILM Institute For Higher Education
Gurgaon 03.2008 - 04.2010
Bachelor of Science - Biochemistry
St. Edmund's College
Shillong 03.2001 - 05.2004
Skills
Experienced in Project Management
Experienced in SAP Activate and ASAP
Experienced in Agile- Scrum and Waterfall
SAP S/4HANA & SuccessFactors projects delivery
Stakeholder management
Stakeholder management
Business development
Budget & resource management
Risk & issue management
Good understanding of SDLC & PLC
SAP HCM- Payroll, Time, OM, PA & SAP SuccessFactors
Experience in MS Project, JIRA and Basecamp
Excellent communication and interpersonal skill
Accomplishments
- Successful completion of SAP projects within the agreed timelines, budget and scope, while ensuring high-quality delivery.
- Effective management of project resources, including project team members, vendors, and third-party consultants, to achieve project objectives.
- Development of project plans, schedules, budgets, and resource plans, and their successful execution and delivery.
- Implementation of best practices and methodologies for project management and service delivery to ensure consistent delivery and continuous improvement.
- Effective communication with stakeholders, including customers, vendors, and project team members, to manage expectations, provide status updates, and resolve issues.
- Management of project risks and issues, including their identification, analysis, mitigation, and resolution.
- Monitoring of project performance against key metrics and objectives, and taking corrective actions as necessary to ensure project success.
- Development and maintenance of strong customer relationships to ensure customer satisfaction and repeat business.
Certification
Jan 2019 Certified SAP Activate Project Manager
Timeline
SAP Project Manager Cum Service Delivery Manager
Priffy Private Limited
10.2020 - Current
SAP Functional Architect # Project Manager
Mobolution India Private Limited
01.2017 - 10.2020
Application Development Senior Analyst
Accenture
01.2014 - 12.2017
SAP HCM Functional Consultant
Wipro
06.2011 - 01.2014
Senior HR Executive & Trainer
IGB Tech Pvt Ltd
01.2009 - 06.2011
MBA - Human Resource & Marketing
IILM Institute For Higher Education
03.2008 - 04.2010
Operations Executive
IBM Global Service Pvt Ltd
01.2006 - 06.2007
HR Recruiter
Arth Consulting
01.2004 - 05.2006
Bachelor of Science - Biochemistry
St. Edmund's College
03.2001 - 05.2004