Ravi Kant Pal
Delhi NCR
Summary
Results-driven Salesforce professional with a solid background at Wipro Ltd., recognized for leading successful project implementations and improving customer engagement. Expertise in Salesforce Commerce Cloud, complemented by skills in pre-sales consulting and architectural assessments. Committed to achieving high levels of client satisfaction and operational efficiency. optimizing solutions for enterprise customers.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Salesforce Practice Head Managed Services
Wipro Ltd.
Greater Noida
04.2024 - Current
- Enhanced client engagement and satisfaction through implementation of business development strategies.
- Focused on capability enhancement to manage team performance effectively.
- Achieved delivery excellence via strategic project management and execution.
- Pioneered AI infusion initiatives within various AMS projects.
- Facilitated margin growth in Salesforce AMS projects.
- Led productivity improvement initiatives across all Salesforce AMS projects.
Salesforce Location Head
Wipro Ltd.
Delhi NCR
10.2021 - Current
- Increased headcount from 64 to 267 over five years, achieving 27% year-over-year growth.
- Sustained a low attrition rate of 14% annually.
- Achieved a resource utilization rate of 94% across all teams.
- Maintained a salesforce certification rate of 96% at the location.
- Established a strong SWAT team to enhance operational response capabilities.
Salesforce Commerce Cloud competency Lead
Wipro Ltd
07.2022 - 10.2024
- Developed Accelerator for Auto cloud using Demandware to improve functionality.
- Spearheaded initiative to introduce Automation and Accelerator for enhanced efficiency.
- Created training, Certification, and claim Tracker to streamline processes.
- Contributed innovative ideas and solutions to boost team performance and outcomes.
Salesforce Product Lead (Healthcare)
Wipro Ltd.
Greater Noida
11.2017 - 06.2023
- Developed healthcare solution to enhance mobility for Wipro's Medicare product.
- Built Salesforce product 'E-enroll Medicare 360' using junior bench associates without investment.
- Achieved listing of 'E-enroll Medicare 360' on Salesforce AppExchange.
- Secured over 10 enterprise customers for this product.
- Managed multiple stakeholders within healthcare domain to facilitate collaboration.
COE- Lead
Wipro Ltd.
Greater Noida
03.2018 - 10.2022
- Conducted architectural reviews for ongoing enterprise customers to ensure compliance and efficiency.
- Served as solution advisor and reviewer for presales deals, enhancing proposal quality.
- Assisted numerous customers as Center of Excellence, including Honda, Vinfast, Idealstd, and FCA.
Consultant
Fujitsu Consulting, India
03.2007 - 11.2009
- Designed scalable software solutions to enhance system performance and reliability.
- Collaborated with cross-functional teams to define project requirements and specifications.
- Mentored junior developers, providing guidance on coding standards and best practices.
- Conducted code reviews to ensure quality and maintainability of software products.
- Implemented new features into existing software solutions.
- Developed, tested, and maintained software applications using Java technologies.
- Collaborated with team members to ensure successful project completion within timeline constraints.
- Mentored junior staff members in coding best practices and problem solving techniques.
- Collaborated with cross-functional teams to gather and define requirements for new software features.
Product Developer
Infogain, India
10.2006 - 03.2007
- Developed innovative software solutions for client projects at iBuilt Technologies.
- Provided technical support and troubleshooting for deployed applications and systems.
- Designed user-friendly interfaces focused on improving user experience and engagement.
- Researched emerging technologies to integrate into current software solutions for improvement.
Software Engineer
iBuilt Technologies (Thaper Groups & company), India
12.2004 - 10.2006
- Developed innovative software solutions for client projects at iBuilt Technologies.
- Provided technical support and troubleshooting for deployed applications and systems.
- Designed user-friendly interfaces focused on improving user experience and engagement.
- Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Analyzed user requirements to develop software solutions and created technical specifications.
Education
Advance Diploma in Information Technology -
Indira Gandhi National Open University
New Delhi12-2004
Diploma in IT - Information Technology
Sikkim-Manipal University of Technologies
Patna01-2002
Bachelor of Science - Physics
Magadh University
India01-2002
Skills
- Client engagement and relationship building
- Operational efficiency
- Stakeholder management
- Performance optimization
- Team leadership
- Salesforce expertise
- Project delivery and management
- Customer relationship management
- Pre-sales consulting and support
- Java and J2EE programming
- MS Project planning
- JIRA project tracking
Certification
• Salesforce Certified Application Architect.
• Salesforce Certified Application Lifecycle Designer
• Salesforce.com Certified Data Architecture and Management Designer
• Salesforce.com Certified Sharing and Visibility Designer
• Salesforce Certified Identity and Access Management Designer
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Developer
• Salesforce App Builder Certified Developer
• Salesforce.com Certified Administrator
• Salesforce.com Certified Platform Developer
• ITIL V3 Professional Foundation Certified
• Salesforce Certified Application Lifecycle Designer
• Salesforce.com Certified Data Architecture and Management Designer
• Salesforce.com Certified Sharing and Visibility Designer
• Salesforce Certified Identity and Access Management Designer
• Salesforce.com Certified Service Cloud Consultant
• Salesforce.com Certified Developer
• Salesforce App Builder Certified Developer
• Salesforce.com Certified Administrator
• Salesforce.com Certified Platform Developer
• ITIL V3 Professional Foundation Certified
Industry Domain Experience
IT Services
Energy & Utility
Manufacturing
Healthcare & Life Sciences
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Accomplishments
Teammate of Year Award 2016
Timeline
Salesforce Practice Head Managed Services
Wipro Ltd.
04.2024 - Current
Salesforce Commerce Cloud competency Lead
Wipro Ltd
07.2022 - 10.2024
Salesforce Location Head
Wipro Ltd.
10.2021 - Current
COE- Lead
Wipro Ltd.
03.2018 - 10.2022
Salesforce Product Lead (Healthcare)
Wipro Ltd.
11.2017 - 06.2023
Consultant
Fujitsu Consulting, India
03.2007 - 11.2009
Product Developer
Infogain, India
10.2006 - 03.2007
Software Engineer
iBuilt Technologies (Thaper Groups & company), India
12.2004 - 10.2006
Advance Diploma in Information Technology -
Indira Gandhi National Open University
Diploma in IT - Information Technology
Sikkim-Manipal University of Technologies
Bachelor of Science - Physics
Magadh University