Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAVI PRAKASH MISHRA

BUSSINES DEVLOPMENT MANAGER

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Bussines Development Manager

EAST AUTO
02.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Regional Sales Manager

OIL LUBE SYSTEM PVT LTD
02.2023 - 01.2024
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Managed team of [5] regional sales representatives and consistently achieved high sales targets.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.

Area Sales Manager

Snap-On Tools
01.2022 - 02.2023
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Executed proven strategies to hit sales quota and help company achieve goals.
  • Built lasting relationships with clients through outstanding customer service interactions.

Assistant Manager

Reliance Jio Infocomm
01.2021 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Regional Sales Manager

TREO Engineering
06.2017 - 01.2021
  • Developed and maintained positive relationships with clients in assigned sales territories.
  • Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
  • Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
  • Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
  • Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
  • Generated detailed sales reports and forecasts to analyze performance and track progress.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.

Area Manager

ENERGIWIN TECHNOLOGY PVT LTD
10.2016 - 06.2017
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

Key Accounts Executive

Nippon Paint
12.2015 - 09.2016
  • Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Collaborated with cross-functional teams to develop innovative strategies for key account growth.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
  • Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
  • Implemented strategic initiatives aimed at expanding market share among top-tier clients within the assigned territory.

Area Sales Service Manager

PRECISION TESTING MACHINE PVT LTD
07.2012 - 11.2015
  • Established clear performance metrics and provided regular feedback to sales representatives, fostering a culture of accountability and continuous improvement.
  • Leveraged advanced CRM tools to monitor pipeline activity, enabling accurate forecasting of future sales performance for informed decision-making purposes.
  • Coordinated cross-functional teams to ensure seamless execution of strategic initiatives and timely resolution of customer issues.
  • Managed sales team performance for enhanced productivity, providing ongoing coaching and support.
  • Exceeded annual sales quotas by developing targeted account plans tailored to individual client objectives and pain points.
  • Collaborated with marketing department to develop targeted promotional campaigns that increased brand awareness and sales numbers.

Senior Service Engineer

ATS ELGI LTD
06.2011 - 07.2012
  • Achieved customer satisfaction with timely resolution of technical issues and clear communication.
  • Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
  • Visited customer locations to assess equipment functioning and develop repair plans.
  • Scheduled and implemented maintenance activities for equipment.
  • Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
  • Led training sessions for junior engineers, boosting their skills development and overall productivity.
  • Implemented preventative maintenance programs, reducing system failures and extending equipment life.
  • Spearheaded root cause analysis initiatives, identifying key areas for improvement within the engineering department.
  • Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
  • Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
  • Mentored new hires on company policies procedures as well as specific job functions related to the Senior Service Engineer role.

Service Engineer

PRECISION TESTING MACHINE PVT LTD
06.2007 - 06.2011
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
  • Tested and checked performance of hardware and software programs.
  • Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.

Education

PGDCA - COMPUTER

MAHATMAGANDHI GANDHI GARMODAY VISHWVIDALAYA
CHITRKOOT
04.2001 -

Bachelors Of Science - BIOLOGY

MAHATMAGANDHI GRAMODAYA VISHWVIDALAYA
CHITRKOOT
04.2001 -

Diploma In Electrical Engineer - ELECTRICAL ENGINEERING

GOVT.POLYTECHNIC COLLEGE
WAIDHAN
04.2001 -

12TH - MATH

VIVEKANAND HIGHER SECONDRY SCHOOL
PAIRA,REWA(M.P.)
04.2001 -

10TH -

SARDAR PATEL HIGHER SECONDRY SCHOOL
REWA
04.2001 -

Skills

    Team leadership

    Operations management

    Strategic planning

    Decision-making

    Performance management

    Staff development

    Financial management

    Customer service

Timeline

Bussines Development Manager

EAST AUTO
02.2024 - Current

Regional Sales Manager

OIL LUBE SYSTEM PVT LTD
02.2023 - 01.2024

Area Sales Manager

Snap-On Tools
01.2022 - 02.2023

Assistant Manager

Reliance Jio Infocomm
01.2021 - 01.2022

Regional Sales Manager

TREO Engineering
06.2017 - 01.2021

Area Manager

ENERGIWIN TECHNOLOGY PVT LTD
10.2016 - 06.2017

Key Accounts Executive

Nippon Paint
12.2015 - 09.2016

Area Sales Service Manager

PRECISION TESTING MACHINE PVT LTD
07.2012 - 11.2015

Senior Service Engineer

ATS ELGI LTD
06.2011 - 07.2012

Service Engineer

PRECISION TESTING MACHINE PVT LTD
06.2007 - 06.2011

PGDCA - COMPUTER

MAHATMAGANDHI GANDHI GARMODAY VISHWVIDALAYA
04.2001 -

Bachelors Of Science - BIOLOGY

MAHATMAGANDHI GRAMODAYA VISHWVIDALAYA
04.2001 -

Diploma In Electrical Engineer - ELECTRICAL ENGINEERING

GOVT.POLYTECHNIC COLLEGE
04.2001 -

12TH - MATH

VIVEKANAND HIGHER SECONDRY SCHOOL
04.2001 -

10TH -

SARDAR PATEL HIGHER SECONDRY SCHOOL
04.2001 -

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RAVI PRAKASH MISHRABUSSINES DEVLOPMENT MANAGER