Raviraj Mane
Lead Consultant - Service Delivery
Pune
Summary
- Strategic leader with robust management skills, an analytical mindset, and proven track record of thriving in uncertain and challenging environments. Seeking senior-level roles as an ITIL/ITSM Process Managers, Service Delivery Manager with a reputable organization. PROFILE SUMMARY
- Experience: Over 15 years of leadership in IT Operations and Process Management, specializing in ITIL Service Operations.
- Current Role: Lead Consultant in IT Infrastructure Service Management, People Management, ITIL Process Management, and Change, Release & Deployment Management.
- Expertise: ITIL Processes Change, Release & Deployment, Problem, Incident, and Service Level Management. Managing IT infrastructure across multiple locations. Assessing training needs and aligning programs with business objectives. Enhancing operational efficiency through process re-engineering.
- Achievements: Proven problem-solving and decision-making abilities. Track record of delivering contractual SOWs at optimal cost and efficiency. Successfully reduced incidents caused by changes and standardized change programs through proactive analysis and strategies. Led high-severity incidents and escalations to ensure minimal service disruption.
- Leadership: Strong people leadership, managing a team of 28 in a cross-cultural environment. Fostering growth and success through training and knowledge sharing.
- Strategic Skills: Strategic thinker with a proven ability to achieve corporate goals.
- Driving service transformation and continual service improvement. Technical Skills:
- Comprehensive technical IT background with skills in ITIL Processes, Service Transformation, IT Service Management, and Continual Service Improvement.
Overview
9
9
years of professional experience
2005
2005
years of post-secondary education
3
3
Certifications
Work History
Lead Consultant
ITIL
04.2021 - Current
- Spearheading, processes (Change, Release, Incident & Problem Management), enhancing operational efficiency through comprehensive solutions and process governance
- Executing Incident, Change, Release, Problem, and Service Level Management processes, ensuring strict adherence to ITIL standards and meeting all SLAs/OLAs
- Optimizing resource allocation and utilization, driving productivity and cost-effectiveness
- Acting as an escalation point, promptly resolving process issues to ensure smooth operations
- Managing cross-functional teams and stakeholders, overcoming obstacles to ensure customer satisfaction
- Delivering regular feedback to the Global Process Lead, contributing to continuous improvement initiatives
- Governing resolution of process issues involving internal support groups, vendors, suppliers, and customers
- Executing change management processes, ensuring no disruption or degradation of service during changes
- Plan, coordinate, and manage release schedules for software applications and systems
- Defining and implementing software release processes, procedures, and best practices
- Collaborating with developers, testers, and other team members to ensure smooth software releases
- Reporting on service management, incident management, change management, and weekly initiatives as part of the service plan
- Plan and schedule tactical business and technology events, minimizing disruption to customer’s business
- Monitoring compliance with change management processes, ensuring correct approval processes for regular and emergency changes
- Working with technical teams at all levels to perform changes and provide change guidance and support.
Senior Consultant - Release Manager
ITIL
07.2018 - 03.2021
- Executed, -based Change and Release Management processes to ensure no service disruption or degradation during the change lifecycle
- Planned, coordinated, and managed release schedules for software applications and systems
- Defined and implemented software release processes, procedures, and best practices
- Reported on service management, incident management, change management, and weekly initiatives as part of the service plan, including discussions on business priorities and periodic maintenance planning
- Worked with customers to plan and schedule tactical business and technology events, such as software patching, maintenance, or minor releases, minimizing disruption to the customer's business
- Monitored compliance with existing change management processes, ensuring the correct approval process for both regular and emergency changes, and followed up on non-compliant changes
- Worked with technical teams at all levels to perform changes and provide change guidance and support.
Consultant - Change Manager
01.2016 - 06.2018
- Ensured all production changes were processed according to Change Management policies and procedures
- Managed non-standard and standard changes throughout the change lifecycle
- Participated in Change Advisory Board (CAB) meetings, assessing risks, change impact, resource requirements, and obtaining change approvals
- Utilized the Enterprise Change Management System to document, track, authorize, and record implementation details of changes
- Maintained a change schedule to prevent potential conflicts
- Generated change management reports, including weekly/monthly change reports, upcoming changes FSC report, and change management trend report
- Facilitated daily change meetings and coordinated approvals for emergency changes
- Ensured all production changes were processed according to Change Management policies and procedures.
Education
B. Com - Industrial Management
Shivaji University
Skills
Technical Skills:
ITIL Processes: Change Management, Release & Deployment Management, Problem Management, Incident Management, Service Level Management
IT Infrastructure Service Management
Service Transformation
Continual Service Improvement
Process Reengineering
Management Skills:
People Management
Training and Development
Soft Skills:
Leadership
Strategic Thinking
Problem-Solving
Decision-Making
Cross-Cultural Team Management
Certification
ITIL 4 Foundation: Valid Up to July 2026
Timeline
Lead Consultant
ITIL
04.2021 - Current
Senior Consultant - Release Manager
ITIL
07.2018 - 03.2021
Consultant - Change Manager
01.2016 - 06.2018
B. Com - Industrial Management
Shivaji University