RAVIRAJ SAMANT
MUMBAI
Summary
Proven track record in enhancing customer satisfaction and financial accuracy. Excelled in analytical thinking and team collaboration, significantly reducing transaction errors. Expert in Microsoft Office, adept at leading teams to exceed targets through innovative problem-solving strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
UNITED OIL LLC
09.2020 - 09.2022
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Night Auditor
BEST VALUE INN
10.2019 - 07.2020
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Education
Master Of Business Administration - MANAGEMENT
INDIANA INSTITUTE OF TECHNOLOGY
FORT WAYNE, INDIANA, USA06.2019
Skills
- Analytical Thinking
- Microsoft Office
- Team Leadership
- Team Collaboration
- Problem-Solving
Certification
Advanced Certified Business Analyst
Three month duration from Aug'23 to Oct'23 including the concepts of SDLC, Waterfall, Agile Scrum, UML, Documentation, Use Case Specifications and Test Case Documents
Business Analyst Internship
Nine months duration covering three projects each of timeframe three months from Nov'23 to July'24.
Projects include "Easy Car Rental(Web Application)", "Customer Relationship Management Of Banking(Web Application)" & "Online Car Parking App(Mobile Application)"
Timeline
Customer Service Cashier
UNITED OIL LLC
09.2020 - 09.2022
Night Auditor
BEST VALUE INN
10.2019 - 07.2020
Master Of Business Administration - MANAGEMENT
INDIANA INSTITUTE OF TECHNOLOGY
Advanced Certified Business Analyst
Three month duration from Aug'23 to Oct'23 including the concepts of SDLC, Waterfall, Agile Scrum, UML, Documentation, Use Case Specifications and Test Case Documents
Business Analyst Internship
Nine months duration covering three projects each of timeframe three months from Nov'23 to July'24.
Projects include "Easy Car Rental(Web Application)", "Customer Relationship Management Of Banking(Web Application)" & "Online Car Parking App(Mobile Application)"
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