Collections Manager
SRIVARI SPICES AND FOODS LTD
HYDERABAD
10.2023 - 07.2024
- Advised senior management on best practices related to collections policies.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Created reports for management on past due accounts and delinquency rates.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Maintained accurate records of all collection activities in accordance with local laws.
- Reviewed credit applications for accuracy before extending credit terms.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Trained new staff members on proper collection techniques, policies, and procedures.