Ravirajsinh Sodha
Anjar
Summary
Dynamic automotive professional with extensive experience at VE Commercial Vehicles, excelling in claims processing and warranty management. Proven track record in optimizing claims procedures and enhancing customer retention through exceptional service and effective communication. Skilled in Microsoft Office and adept at maintaining meticulous records to ensure compliance and efficiency.
Overview
4
4
years of professional experience
Work History
Automotive-warranty-administrator
VE Commercial Vehicles
09.2023 - Current
- Liaised with manufacturers to expedite claim processing and secure reimbursements for completed repairs.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Maintained detailed service and customer records.
Customer Service Advisor
M.K.MOTORS PVT. LTD. MAHINDRA AND MAHINDRA
09.2022 - 09.2023
- Participated in cross-functional projects aimed at improving overall company performance and customer experience.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Created customer support strategies to increase customer retention.
Service Advisor
SHRI GAUTAM AUTOMOTIVE PRIVATE LIMITED TATA MOTORS
09.2021 - 09.2022
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Education
B.E Automobile Engineering - Automobile Engineering
Shree Swaminarayan Gurukul Mandvi
Mandvi04.2022
Skills
- Microsoft office
- Claims processing
- Compliance reviews
- Appointment scheduling
- Records maintenance
- Records management
- Policy management
- Paperwork processing
- Claim processing
- Warranty management
- Warranty analysis
- Claims submissions
- Complaint handling
Timeline
Automotive-warranty-administrator
VE Commercial Vehicles
09.2023 - Current
Customer Service Advisor
M.K.MOTORS PVT. LTD. MAHINDRA AND MAHINDRA
09.2022 - 09.2023
Service Advisor
SHRI GAUTAM AUTOMOTIVE PRIVATE LIMITED TATA MOTORS
09.2021 - 09.2022
B.E Automobile Engineering - Automobile Engineering
Shree Swaminarayan Gurukul Mandvi
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