Cooking
Ravi Sankar Visarapu
Operations Specialist
Hyderabad,Telangana
Summary
Encouraging Operations Specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
6
6
Languages
Work History
Operations Specialist
Khana IT Services
Frankfurt
05.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Customer Service Specialist
ICM
Frankfurt
04.2020 - 04.2021
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Vendor Management Specialist
Jasper Infotech Pvt Ltd (Snapdeal)
New Delhi
12.2014 - 06.2016
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
- Achieved optimal goals by executing negotiation strategies for prices and services.
Education
Bachelor of Science - Aeronautical Engineering
SCT Institute of Technology
Bengaluru 11.2009 - 06.2013
Master of Arts - Aviation Management
IUBH University of Applied Sciences
Bad Honnef, Germany 03.2017 - 04.2020
Skills
Fluent in multiple Indian Languages
Business administration
Operations management
Customer relations specialist
Training and mentoring
Interests
Meditation
Sunrises
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember that wherever your heart is, there you will find your treasure
The Alchemist, Paulo Coelho
Timeline
Operations Specialist
Khana IT Services
05.2021 - Current
Customer Service Specialist
ICM
04.2020 - 04.2021
Master of Arts - Aviation Management
IUBH University of Applied Sciences
03.2017 - 04.2020
Vendor Management Specialist
Jasper Infotech Pvt Ltd (Snapdeal)
12.2014 - 06.2016
Bachelor of Science - Aeronautical Engineering
SCT Institute of Technology
11.2009 - 06.2013