Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Quote
Timeline
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Ravi Sankar Visarapu

Ravi Sankar Visarapu

Operations Specialist
Hyderabad,Telangana

Summary

Encouraging Operations Specialist and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
6
6
Languages

Work History

Operations Specialist

Khana IT Services
Frankfurt
05.2021 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Customer Service Specialist

ICM
Frankfurt
04.2020 - 04.2021
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Took ownership of customer issues and followed problems through to resolution.

Vendor Management Specialist

Jasper Infotech Pvt Ltd (Snapdeal)
New Delhi
12.2014 - 06.2016
  • Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Directed initiatives to automate vendor data and maintain controls to smooth validation and acceptance processes.
  • Achieved optimal goals by executing negotiation strategies for prices and services.

Education

Bachelor of Science - Aeronautical Engineering

SCT Institute of Technology
Bengaluru
11.2009 - 2013.06

Master of Arts - Aviation Management

IUBH University of Applied Sciences
Bad Honnef, Germany
03.2017 - 2020.04

Skills

    Fluent in multiple Indian Languages

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Interests

Cooking

Meditation

Sunrises

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Remember that wherever your heart is, there you will find your treasure
The Alchemist, Paulo Coelho

Timeline

Operations Specialist

Khana IT Services
05.2021 - Current

Customer Service Specialist

ICM
04.2020 - 04.2021

Master of Arts - Aviation Management

IUBH University of Applied Sciences
03.2017 - 2020.04

Vendor Management Specialist

Jasper Infotech Pvt Ltd (Snapdeal)
12.2014 - 06.2016

Bachelor of Science - Aeronautical Engineering

SCT Institute of Technology
11.2009 - 2013.06
Ravi Sankar VisarapuOperations Specialist