Ravi Sastry Namuduri
Hyderabad
Summary
Accomplished Product Manager and Business Analyst with a proven track record at multiple orgsnizations, enhancing product strategies and driving project completions. Expert in Salesforce functionalities and adept at stakeholder management, I significantly improved customer experience and operational efficiency. Skilled in team leadership and data analysis, I consistently deliver solutions that exceed business objectives.
Overview
17
17
years of professional experience
Work History
Product Owner/Business Analyst
Coforge Limited (TriNet Project)
Hyderabad
03.2024 - Current
- Work closely with the Product Manager to share 'Content Authority' responsibility for the solution.
- Build, prune, and maintain the program backlog with input from the Product Manager, EPIC Owner, and other stakeholders.
- Create and prioritize user stories, and provide story acceptance criteria.
- Accept user stories after ensuring that the story meets the acceptance criteria.
- Drive iteration content via prioritized stories.
- Contribute to Vision and Program Backlogs.
- Define content, and guide the team in preparing for product demos to key business stakeholders.
- Work with Product Management and the EPIC Owner to help assure strategy and execution alignment.
- Assist the Product Manager in the identification and resolution of functional business or technical spikes.
- Work with the Solution Architect to identify and resolve areas requiring upfront design prior to PSI Release Planning.
- Support User Acceptance Testing.
- Participate in Agile Release Train Planning ceremonies, backlog refinement, and release planning activities.
- Produce collateral to enable the Marketing and Sales teams as new products and features are released and launched.
- Apply Scrum methodologies to manage project delivery, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Create custom objects, and create and maintain fields.
- Build reports, dashboards, and other analytics.
- Train Salesforce users.
- Assist with roadmap preparation, timelines, and status reports, and communicate progress to stakeholders
- Participate in sprint planning, reviews, and retrospectives, providing insights and feedback to optimize project delivery
- Collaborate with the developers and QAs throughout the entire implementation cycle, providing clarifications and validating the implementation of the features.
- Support the assigned projects from initiation to completion, ensuring timely delivery, and quality outcomes.
Lead - Business Analyst & Functional Testing
Cigniti Technologies Limited (WM Services Project)
Hyderabad
02.2022 - 03.2024
- Collaborate with stakeholders to understand business needs, objectives, and requirements.
- Document detailed business requirements, and translate them into functional specifications for BI and analytics projects.
- Iterate prototypes based on user feedback to refine and improve solutions before full-scale development.
- Work closely with the Product Owner to prioritize and refine the product backlog, ensuring alignment with business goals and objectives.
- Assist the Product Owner in defining user stories, acceptance criteria, and ensuring clear communication of requirements to the development team.
- Participate in sprint planning, reviews, and retrospectives, providing insights and feedback to optimize project delivery.
- Collaborate with the developers and QAs throughout the entire implementation cycle, providing clarifications and validating the implementation of the features.
- Support the assigned projects from initiation to completion, ensuring timely delivery, and quality outcomes.
- Apply Scrum methodologies to manage project delivery, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Assist with roadmap preparation, timelines, and status reports, and communicate progress to stakeholders.
- Identify opportunities to optimize business processes using data-driven insights and BI solutions.
- Recommend and implement improvements to enhance efficiency and effectiveness.
- Collaborate with data governance teams to establish and enforce policies, standards, and best practices for data management.
- Promote awareness and understanding of data governance principles across the organization, fostering a culture of accountability and quality data usage.
- Act as a liaison between technical teams and business stakeholders, ensuring clear understanding and alignment.
- Conduct regular meetings and presentations to update stakeholders on progress, insights, outcomes, and planned features.
- Preparing demo collaterals for the Salesforce CoE team.
- Design and develop a test strategy, test planning, and a test approach for products.
- Design, develop, execute, and maintain test scenarios and test cases for functional, manual, or web-based applications across different platform offerings.
- Detect and report defects, and close follow-up to ensure closure of issues.
- Participate in scrum calls with customers and internal stakeholders.
- Understand the application architecture, develop test cases, and perform functional and regression testing based on user stories.
- Ensure that testing activities allow applications to meet business requirements, and identify existing or potential issues.
- Report and investigate issues with reproducible steps, screenshots, and relevant information.
Lead - Business Analyst & Testing Lead
Cigniti Technologies Limited (Iovance Project)
Hyderabad
02.2022 - 08.2023
- Connect regularly with clients throughout each project to gather business and functional requirements.
- Map functional requirements to Salesforce.com features and functionality, and build training materials for new users.
- Identify and log requirements to create, test, and launch the CRM solution.
- Evaluate information from various sources, resolve inconsistencies, and break down high-level information into details.
- Collaborate with architects and developers to transform new requirements into Salesforce.com design and implementation.
- Supervise data quality and integrity in platform applications with Salesforce administrators and functional managers.
- Assist with roadmap preparation, timelines, and status reports, and communicate progress to stakeholders
- Identify opportunities to optimize business processes using data-driven insights and BI solutions.
- Recommend and implement improvements to enhance efficiency and effectiveness.
- Collaborate with data governance teams to establish and enforce policies, standards, and best practices for data management.
- Promote awareness and understanding of data governance principles across the organization, fostering a culture of accountability and quality data usage.
- Act as a liaison between technical teams and business stakeholders, ensuring clear understanding and alignment.
- Conduct regular meetings and presentations to update stakeholders on progress, insights, outcomes, and planned features.
- Design and develop a test strategy, test planning, and a test approach for products.
- Design, develop, execute, and maintain test scenarios and test cases for functional, manual, or web-based applications across different platform offerings.
- Detect and report defects, and close follow-up to ensure the closure of issues.
- Participate in scrum calls with customers and internal stakeholders.
- Configure Users, Profiles, Role Creation/Maintenance, Custom and Formula Fields, Validation Rules, Page Layouts, and List Views.
- Support testing cycles (UAT, regression, system), training/training materials, and project management (updates, scheduling, invoicing).
Product Owner
Arha Media and Broadcasting Pvt Ltd
Hyderabad
03.2021 - 01.2022
- Work closely with the Product Manager to share 'Content Authority' responsibility for the solution.
- Build, prune, and maintain the program backlog with input from the Product Manager, EPIC Owner, and other stakeholders.
- Create and prioritize user stories, and provide story acceptance criteria.
- Accept user stories after ensuring that the story meets the acceptance criteria.
- Drive iteration content via prioritized stories
- Contribute to Vision and Program Backlogs
- Define content, and guide the team in preparing for product demos to key business stakeholders.
- Work with Product Management and the EPIC Owner to help assure strategy and execution alignment.
- Support User Acceptance Testing
- Participate in Agile Release Train Planning ceremonies, backlog refinement, and release planning activities.
- Produce collateral to enable the Marketing and Sales teams as new products and features are released and launched.
- Apply Scrum methodologies to manage project delivery, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Create custom objects, and create and maintain fields.
- Build reports, dashboards, and other analytics
- Train Salesforce users
- Assist with roadmap preparation, timelines, and status reports, and communicate progress to stakeholders
- Participate in sprint planning, reviews, and retrospectives, providing insights and feedback to optimize project delivery
- Collaborate with the developers and QAs throughout the entire implementation cycle, providing clarifications and validating the implementation of the features.
- Support the assigned projects from initiation to completion, ensuring timely delivery, and quality outcomes.
Product Owner
Sun TV Network Limited
Chennai
01.2019 - 03.2021
- Work closely with the Product Manager to share 'Content Authority' responsibility for the solution
- Build, prune, and maintain the program backlog with input from the Product Manager, EPIC Owner, and other stakeholders.
- Create and prioritize user stories, and provide story acceptance criteria.
- Accept user stories after ensuring that the story meets the acceptance criteria.
- Drive iteration content via prioritized stories
- Contribute to Vision and Program Backlogs
- Define content, and guide the team in preparing for product demos to key business stakeholders.
- Work with Product Management and the EPIC Owner to help assure strategy and execution alignment.
- Assist the Product Manager in the identification and resolution of functional business or technical spikes.
- Support User Acceptance Testing
- Participate in Agile Release Train Planning ceremonies, backlog refinement, and release planning activities.
- Produce collateral to enable the Marketing and Sales teams as new products and features are released and launched.
- Apply Scrum methodologies to manage project delivery, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
- Create custom objects, and create and maintain fields.
- Build reports, dashboards, and other analytics
- Responsible for identifying the customer queries.
- Expertise clearly defines the problem and generates possible solutions.
- Plan and implement the solution for the customer queries.
- Handling a team with 20 or more members (both process efficiency and outbound sales).
- Grievance redressal within the TAT via email, chat, and call.
- Responsible for setting goals and metrics for all team members.
- Giving constructive feedback on the team—both positive and negative.
- Deep knowledge of identifying and understanding employee work styles.
- Needs assessments of every team member at regular intervals.
- Post-training encouragement.
- Responsible for building the right team.
- Circulate transparent communication from time to time.
Product Manager
Hungama Digital Entertainment & Services Pvt Ltd
Hyderabad
06.2013 - 01.2018
- Acting as a liaison between teams and all stakeholders.
- Provide a roadmap on product enhancements.
- Analyze and consolidate information to develop solutions to ensure that business requirements are achieved.
- Provide expert advice on application solutions.
- Produce functional, technical, and system design documentation.
- Held responsible for handling content-selling operations for the AP circle, all telecom operators, from all modes.
- Handled the daily operations, such as tracking and improving the revenue of the company.
- Attend meetings with Circle VAS heads to present the revenue and content trends on a daily, weekly, and monthly basis.
- Strategy planned for enhancing brand image, acceptability, and positioning, resulting in increased sales and consistent growth in business opportunities.
- Assisted with the entire gamut of product/services management and streamlined procedures to ensure the achievement of targets.
- Identifying and promoting business, penetrating new markets to enhance business development through formal presentations, while working closely with the sales channel to ensure target achievement.
- Conducted market research, trend and competitor analysis, prepared competitive strategy and costing, etc., for market identification and penetration.
- Determined training needs, identified process gaps, and conducted programs to enhance the operational efficiency of the entire team.
- Retained customers by providing the best possible service in terms of immediate response to inquiries, quick execution of orders, and by keeping the customer updated.
Jr Product Manager
Huawei Telecommunications India.co
Hyderabad
01.2012 - 06.2013
- Acting as a liaison between teams and all stakeholders.
- Provide a roadmap on product enhancements.
- Analyze and consolidate information to develop solutions to ensure that business requirements are achieved.
- Provide expert advice on application solutions
- Produce functional, technical, and system design documentation.
- Create test scenarios for applications and enhancements, ensuring functional requirements are met.
- Customization on top of the out-of-the-box features that best fit the customer's business transactions.
- Participating in PAT validations along with the stakeholders briefed to the product team for the development of various products, various campaigns pertaining to acquiring subscribers.
- Monitored the daily operations and was held responsible for revenue enhancement and sharing.
- Efficiently planned new releases, featuring playlists and a weekly top 15, creating playlists.
- Handled DOCOMO South region CDMA CRBT business operations from all modes.
- Tracked the revenue figures from all modes, and promoted the different offers in the CRBT product aggressively.
- Identified and managed the various acquisition campaigns, so as to drive acquisition in a systematic manner.
Campaign/Product Analyst
Voice Gate Technologies India Pvt Ltd
Hyderabad
03.2008 - 12.2011
- Acting as a liaison between teams and all stakeholders.
- Provide a roadmap on product enhancements.
- To design and maintain the application flow as per the business requirements.
- Test and maintain the application flow at regular intervals.
- Integrate URLs as per the product class of subscription.
- Design the IVR flow enhancements according to the business requirements.
- Analyze and consolidate information to develop solutions to ensure that business requirements are achieved.
- Provide expert advice on application solutions
- Produce functional, technical, and system design documentation.
- Create test scenarios for applications and enhancements, ensuring functional requirements are met
- Participating in UAT/PAT validations along with the stakeholders briefed to the product team for the development of various products, various campaigns pertaining to acquiring subscribers.
Education
Master of Business Administration - Marketing and IT
Bachelor’s degree - Electrical and Electronics Engineering
Skills
- Product Management
- Salesforce Functional Consultant
- Business Analyst
- Project Management
- Functional Testing Lead
- Stakeholder management
- Data analysis
- Business Analysis and Market Research
- CRM expertise
- Team Management
- Customer experience
- Vendor Management
Languages
- Telugu
- English
- Hindi
Personal Information
Date of Birth: 04/26/85
Certificationsandachievements
- Certified Salesforce Administrator
- Certified Salesforce Service Cloud Consultant
- Certified Salesforce AI Associate
- Certified on AccelQ test management Tool by AccelQ Academy
- Credential earned on Jira Fundamentals by Atlassian University
- Received 'Accomplishment and Client Delight' Award in Q3 - 2022
- Received 'Best in Creative Management' Certificate in 2010
- Received 'Top Performer of the year' Award in 2013
- Received 'Top Performer of the year' Award in 2015
Timeline
Product Owner/Business Analyst
Coforge Limited (TriNet Project)
03.2024 - Current
Lead - Business Analyst & Functional Testing
Cigniti Technologies Limited (WM Services Project)
02.2022 - 03.2024
Lead - Business Analyst & Testing Lead
Cigniti Technologies Limited (Iovance Project)
02.2022 - 08.2023
Product Owner
Arha Media and Broadcasting Pvt Ltd
03.2021 - 01.2022
Product Owner
Sun TV Network Limited
01.2019 - 03.2021
Product Manager
Hungama Digital Entertainment & Services Pvt Ltd
06.2013 - 01.2018
Jr Product Manager
Huawei Telecommunications India.co
01.2012 - 06.2013
Campaign/Product Analyst
Voice Gate Technologies India Pvt Ltd
03.2008 - 12.2011
Master of Business Administration - Marketing and IT
Bachelor’s degree - Electrical and Electronics Engineering
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