Years of professional experience in Banking


Strategic leader with 18+ years of experience in banking, specializing in retail, unsecured collections portfolios, especially in the credit card portfolio. Demonstrated success in reducing portfolio delinquency and enhancing cure rates for PNPA and GNPA accounts. Strong collaborator with cross-functional teams, providing insights that drive policy adjustments, and reduce account slippages.
Years of professional experience in Banking
Pre Banking Experience
Direct ownership of the PNPA portfolio and the GNPA portfolio, delivering sustained improvements in roll rates through segmented and stage-specific treatment strategies.
Oversaw stock, enhancing cure rates and controlling forward flow through disciplined execution and analytics-driven decisioning.
Partnered with Sales, Risk, and Credit teams to provide actionable insights that influenced policy recalibration for pre-NPA accounts, reducing slippages.
Led the end-to-end collections ecosystem for a credit card portfolio, managing Relationship managers, regional managers,external agencies and filed executives.
Conceptualized and implemented 'High Bread' channel allocation model for under 40,000 pos cases to internal call centers, reducing external payout costs and improving Cost-to-Collect (C2C).
Established robust agency governance frameworks, including Audit and Compliance, scorecards, and monthly reviews, ensuring alignment with targets and compliance standards.
Acted as a single-point leadership interface for escalations, internal audits, and concurrent audits, consistently achieving zero critical observations through strong documentation and control discipline.
Built leadership depth across regions by mentoring senior managers, strengthening succession pipelines, and embedding a culture of performance, accountability, and compliance.
Portfolio Performance and Risk Mitigation, Strategic Channel Management, and Cost Leadership. Regulatory Leadership and Talent Development.
Leadership role with end-to-end accountability for strategy, performance, governance, and P&L across Retail Unsecured portfolios, including Credit Cards.
Banking professional with 18 years at ICICI Bank and 27 years of overall experience, delivering sustained improvements in portfolio quality, recovery efficiency, and cost-to-collect optimization, proven leadership in GNPA/PNPA reduction, large-scale portfolio management, Audit and compliance, and multi-geography team leadership, strong collaborator with Sales, risk, credit, and analytics teams to influence upstream policy and reduce delinquency flow
Senior leadership and P&L accountability
Collections and risk management
Cost and channel optimization
Governance and controls