Summary
Overview
Work History
Education
Skills
Expertise Summary
Languages
Timeline
Generic

RAVISH MENON

Ahmedabad

Summary

To apply my expertise in a dynamic organization thereby bringing about strategic flow of operations, to create individual worth that will add tremendous value to any global corporate through professional skills and constantly keep moving up the value chain as a dedicated team player who can bring to your organization excellent skills like analytical, planning, organizing, time management and business development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

SR. NOC MANAGER

SHAHA TECHNOLOGY LLP
08.2022 - Current
  • Responsible for Managing Relations with Carriers, Key person for all Commercial/Technical/Business requirements
  • Working to increase business synergies with clients leading to growth in revenues, Negotiation with clients for buying and selling of voice minutes and SMS's
  • Discussing rates, working out special deals with clients like Swap & Bi-lateral to get committed SMS's/VoIP Minutes and generate lucrative and continuous business
  • Monitoring of traffic flows, revenue analysis and taking strategical decisions for the growth of business
  • Responsible for developing strategies for New Business Initiatives, planning and execution of strategies.

TECHNO COMMERCIAL

MOBYSIP TECHNOLOGIES
04.2021 - 07.2022
  • Responsible for Managing Relations with Carriers, Key person for all Commercial/Technical/Business requirements
  • Working to increase business synergies with clients leading to growth in revenues, Negotiation with clients for buying and selling of voice minutes and SMS's
  • Discussing rates, working out special deals with clients like Swap & Bi-lateral to get committed SMS's/VoIP Minutes and generate lucrative and continuous business
  • Monitoring of traffic flows, revenue analysis and taking strategical decisions for the growth of business
  • Responsible for developing strategies for New Business Initiatives, planning and execution of strategies.

TECHNO COMMERCIAL

MAPLE GADGETS WHOLESALE FZE
04.2020 - 03.2021
  • Responsible for Managing Relations with Carriers, Key person for all Commercial/Technical/Business requirements
  • Working to increase business synergies with clients leading to growth in revenues, Negotiation with clients for buying and selling of voice minutes and SMS's
  • Discussing rates, working out special deals with clients like Swap & Bi-lateral to get committed SMS's/VoIP Minutes and generate lucrative and continuous business
  • Monitoring of traffic flows, revenue analysis and taking strategical decisions for the growth of business
  • Responsible for developing strategies for New Business Initiatives, planning and execution of strategies.

EXPORTS SALES MANAGER (EUROPE)

MAYUR WOVENS PRIVATE LIMITED
07.2018 - 03.2020
  • Accountable for shipments of import/export, shipping line, Transportation, Overseas communication
  • Ensure timely service delivery as well as collections from the clients within the stipulated credit period while managing the distribution system of the company and maintaining smooth operations across the units
  • Contributing total administrative & logistics support to manage entire operations of the firm
  • Maintain Co-ordination with Shipping Lines, CHA’s and forwarders
  • Coordinate/ negotiate/ liaise among the agents/ overseas clients including the large and small corporate as well as banking correspondents in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.

MANAGER (NETWORK OPERATING CENTER)

SHIFA INFOTECH LIMITED
10.2014 - 06.2018
  • Handling Class IV Soft switch - Sansay
  • Troubleshooting and handling technical queries
  • Monitoring margin on the Switch
  • Scheduling backup of the switches
  • Monitoring and raising technical queries on Customers or Providers to maintain proper flow of traffic
  • Provide prompt and regular feedback to Customers in relation to on-going issues
  • Producing Network incident/Alarm monitoring and periodic reports
  • Monitoring day-to-day Incoming and Outgoing traffic through IP
  • Maintaining proper routing of calls coming through IP’s
  • Maintain daily customers and suppliers report
  • Maintain MIS of AHT, Audit, and Attendance.

ADVISOR (ONE NET EXPRESS)

VODAFONE INDIA SERVICES PRIVATE LIMITED
04.2011 - 09.2014
  • Operation Executive as well as an Indexer
  • Coordination with the clients on daily basis
  • Maintain MIS of AHT, Audit, and Attendance
  • Maintain Level 1, Level 2 and Level 3 reports
  • Worked with three different processes and certified in it
  • Train the team of new joiners on system usage and process.

OFFICE ADMINISTRATOR

HYDRAULICS RESEARCH WALLINGFORD INDIA PRIVATE LIMITED
10.2008 - 03.2011
  • Admin Roles: Liaison with government offices for passport/visa processing
  • Time keeping & Routine Housekeeping
  • Recruitment process
  • Supervision of overall security & Estate maintenance
  • Travel & ticketing
  • Admin Roles: Configuring authentication and authorization mechanisms
  • Mapping application servers
  • Controlling the log-in process (updating server user ID and password)
  • Installing/uninstalling of applications
  • Mapping users and groups as administrator and record-keeping
  • HR Roles: RECRUITMENT
  • INDUCTION
  • JOB DESCRIPTION AND ORGANOGRAM
  • PROBATION/CONFIRMATION
  • EVENT MANAGEMENT
  • HRMS (HR management system).

NOC (NETWORK OPERATING CENTER) ENGINEER

PANAMAX INFOTECH LIMITED
12.2007 - 10.2008
  • Handling Class IV Soft switch - Sansay
  • Troubleshooting and handling technical queries
  • Monitoring margin on the Switch
  • Scheduling backup of the switches
  • Monitoring and raising technical queries on Customers or Providers to maintain proper flow of traffic
  • Provide prompt and regular feedback to Customers in relation to on-going issues.

JR. OFFICER - ADMINISTRATION

KEC INTERNATIONAL LIMITED
01.2006 - 05.2007
  • Performing all activities relating to the office management, viz., and co-ordination with various departments, monitoring the work force at various sites, analyzing and evaluating their activities, liaison with various agencies, keeping accounts of the company.

Education

Bachelor’s Degree in Commerce -

JG College of Commerce, Gujarat University
Ahmedabad
01.2005

Skills

  • Incident Response
  • Emergency Response
  • Employee Relations
  • Project Leadership
  • Staff Monitoring
  • Incident Response Management
  • Operational Reporting
  • Research
  • Flexible and Adaptable

Expertise Summary

  • Implementing short term & long-term budgets.
  • Developing business plans for accomplishment of target & goals of the organization.
  • Ensuring compliance with statutory requirements laid by departments.
  • Formulating standard operation procedures by studying the requirement, reporting formats, etc.
  • Analyze events
  • Market Research and Development
  • Working on multiple projects
  • Routine activities, such as backing up and restoration of systems
  • Disaster recovery activities such as executing system failover scripts
  • Communicate and coordinate resolution with other support levels including third party partners and vendors.
  • Perform troubleshooting and incident response on the systems
  • Communicate with site technicians or third parties responsible for resolution
  • Track issues through to resolution
  • Uncommon ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Advanced (C1)
Gujarati
Upper intermediate (B2)

Timeline

SR. NOC MANAGER

SHAHA TECHNOLOGY LLP
08.2022 - Current

TECHNO COMMERCIAL

MOBYSIP TECHNOLOGIES
04.2021 - 07.2022

TECHNO COMMERCIAL

MAPLE GADGETS WHOLESALE FZE
04.2020 - 03.2021

EXPORTS SALES MANAGER (EUROPE)

MAYUR WOVENS PRIVATE LIMITED
07.2018 - 03.2020

MANAGER (NETWORK OPERATING CENTER)

SHIFA INFOTECH LIMITED
10.2014 - 06.2018

ADVISOR (ONE NET EXPRESS)

VODAFONE INDIA SERVICES PRIVATE LIMITED
04.2011 - 09.2014

OFFICE ADMINISTRATOR

HYDRAULICS RESEARCH WALLINGFORD INDIA PRIVATE LIMITED
10.2008 - 03.2011

NOC (NETWORK OPERATING CENTER) ENGINEER

PANAMAX INFOTECH LIMITED
12.2007 - 10.2008

JR. OFFICER - ADMINISTRATION

KEC INTERNATIONAL LIMITED
01.2006 - 05.2007

Bachelor’s Degree in Commerce -

JG College of Commerce, Gujarat University
RAVISH MENON