Ravish Siddiqui
Dubai
Summary
Highly motivated hospitality professional with 5+ years of experience across world-class luxury hotel brands including Marriott International, Millennium Hotels & Resorts, and The Retreat Hotel. Demonstrated expertise in Opera PMS, Samsotech, MARSHA, and MICROS systems with proven leadership in guest satisfaction, brand compliance, upselling, and night audit operations. Skilled in supervising teams, resolving guest issues promptly, and ensuring seamless coordination across departments while upholding luxury brand standards.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Guest Service Agent, Acting Supervisor
Grand Kingsgate Waterfront by Millennium
04.2024 - 11.2025
- Supervise front office and night operations across cluster properties, ensuring seamless luxury guest experience.
- Perform night audits, verify billing accuracy, and generate daily revenue and operational reports.
- Utilize Opera PMS and Samsotech systems for reservations, room assignments, and guest profile management.
- Handle guest concerns professionally, ensuring prompt resolution and brand-standard service recovery.
- Guide and train team members on guest handling, upselling, and operational excellence.
- Support management in duty rosters, handovers, and cross-department coordination.
Front Desk Associate
The Retreat Hotel & Convention Centre
06.2020 - 06.2022
- Oversaw check-in and check-out operations, handled guest requests, and maintained brand compliance.
- Managed multi-line phone systems, email correspondence, and room inventory for smooth operations.
- Promoted upselling and achieved consistent revenue growth targets in a luxury hospitality setting.
- Coordinated with housekeeping and maintenance to ensure timely service delivery and guest satisfaction.
Front Office Executive
Miami Marriott Biscayne Bay
02.2019 - 02.2020
- Completed a full-year J1 internship under Marriott International’s brand compliance and service standards.
- Operated Opera PMS, MARSHA, and MICROS for front desk and F&B; coordination.
- Managed guest pre-arrival coordination, billing, and Marriott Bonvoy loyalty program enrollments.
- Recognized by management for professionalism, teamwork, and guest satisfaction excellence.
Industrial Training
Jaypee Residency Manor
06.2017 - 11.2017
- Completed cross-departmental training in Front Office, Housekeeping, F&B;, and Culinary operations in a luxury resort environment.
Education
Bachelor of Hotel Management and Catering Technology (BHMCT) - Hospitality and Tourism
Lovely Professional University
Jalandhar, India05.2019
Skills
Front Office Operations, Guest Experience Management, Opera PMS, Samsotech, MARSHA, MICROS, Night Audit & Revenue Reporting, Team Leadership, Upselling, Guest Satisfaction, Complaint Resolution, Cross-Department Coordination, Luxury Hotel Operations, Brand Compliance, Communication, Service Recovery, Problem Solving, Microsoft Office
Key Highlights
- Delivered 95%+ guest satisfaction scores and maintained service excellence across luxury properties.
- Led night audit operations across three cluster hotels, ensuring accuracy in billing and financial reporting.
- Trained and mentored front desk associates in guest service excellence and brand compliance.
- Recognized for exceptional upselling performance, handling VIP, corporate, and long-stay guests.
Certification
J1 Internship Certificate – Marriott International, USA
References
- Mr., Charlton, Front Office Manager, h1020.fo@millenniumhotels.com, Grand Kingsgate Waterfront by Millennium
- Ms., Stacey Baytops, Front Office Manager, Stacey.Baytops@marriott.com, Miami Marriott Biscayne Bay
Timeline
Guest Service Agent, Acting Supervisor
Grand Kingsgate Waterfront by Millennium
04.2024 - 11.2025
Front Desk Associate
The Retreat Hotel & Convention Centre
06.2020 - 06.2022
J1 Internship Certificate – Marriott International, USA
02-2020
Front Office Executive
Miami Marriott Biscayne Bay
02.2019 - 02.2020
Industrial Training Certificate – Jaypee Residency Manor, Mussoorie, India
11-2017
Industrial Training
Jaypee Residency Manor
06.2017 - 11.2017
Bachelor of Hotel Management and Catering Technology (BHMCT) - Hospitality and Tourism
Lovely Professional University