
A result-oriented professional offering over 25+ years of extensive experience in Business Operations, Project/Program Management & Execution and Key Account Management within the IT industry. Presently working as Corporate Manager - Operations at Tata Elxsi Ltd., supervising operations across multiple centers in India and abroad, ensuring smooth functioning and adherence to processes. Provided strategic insights, operational direction, and value-added solutions resulting in enhanced performance, improved quality, reduced costs, and increased satisfaction for clients, businesses, and end customers. Displayed paramount efforts in setting up & rolling out successful quality management in service environment, overachieving expectations and exceeding all set goals by enduring customer relationships. Business P&L: Has been driving positive growth in the Top Line and Bottom Line for the Business and also closely monitoring the P&L of the business unit. Strategic Project Leader: Front-led end-to-end project planning & implementation including scope management, activity sequencing, cost estimation, and risk analysis; ensured that all operational actions were documented and transparently shared with all stakeholders. Account Management: Instrumental in growing an account from scratch to 100 crores within 2 years, contributing to overall revenue growth, and receiving the Project Excellence award for successfully executing a DCAaS project in multiple locations. Gained global exposure by heading the delivery of DCAaS programs in multiple international locations, including the US, UK, UAE, Japan, South Africa, and Thailand, ensuring successful execution and customer satisfaction. Honored with the "APP Solute Champion Award" for exceptional work in project completion. Change Management: Proven ability to guide organizations through change by implementing new processes and technologies smoothly. Exhibiting strong leadership abilities, having experience in indirectly managing a team of 600-700 individuals, and holding a Six Sigma Green Belt certification. Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Developing Business for the recruitment consultancy.
Managed multiple accounts with good business growth.
Technical Apprentice at Helicopter Division of Hindustan Aeronautics Ltd.