RAVI SHANKAR MANEPALLI

• Directed high-value technical projects and digital transformation initiatives in strict alignment with organizational goals and enterprise strategy.
• Led cross-functional efforts to optimize business application performance through rigorous data collection; pioneered the integration of AI prompting strategies and automated workflows to reduce manual verification overhead and centralize process tracking.
• Supervised a high-performing team of 8 IT Analysts and proactively managed complex stakeholder relationships across cross-functional business units.
• Fostered a culture of systematic and robust documentation of business applications, centralizing operational workflows to reduce information silos.
• Championed internal and external technical training frameworks, leveraging AI-assisted prompt engineering guidelines to equip the team to efficiently resolve customer-facing SLA issues.
• Partnered with diverse business units to break down complex production bottlenecks and engineer scalable solutions to recurring technical issues.
• Identified, measured, and tracked operational benchmarks to pinpoint potential target areas for continuous performance and framework enhancement.
• Partnered with support team leads to design and establish uniform processes that streamlined the end-to-end support ticket management lifecycle.
• Systematized recurring customer anomalies into structured focus categories; deployed automated analysis models to drastically accelerate turnaround times (TAT) and minimize active incident creation rates.
• Managed broad, data-driven insight communication at an enterprise scale, implementing automated reporting updates and quarterly performance summaries for steering committees.
• Audited operational workflows to uncover deep-seated inefficiencies and built custom automation mechanisms to boost engineering productivity.
• Promoted a healthy workspace culture by evaluating and driving actionable insights from employee feedback systems (e.g., Pulse action plans).

• l2 operational support resolving retail point-of-sale application issues.
• engaging in round-the-clock rotational support cycle environment.
• accountable for user access management relevant issues.
• new retail outlet and storage facility creation and configuration.
• touchscreen terminal/register customization based on requirements.
• assessing problems via examination of event logs.
• knowledge base documentation creation addressing various challenges
• instruct team on updated issue identification and resolution techniques.

• Led cross-functional teams to design and implement software solutions, enhancing operational efficiency.
• Mentored junior developers, fostering skill development and promoting best practices in coding standards.
• Spearheaded initiatives to improve system integration processes, resulting in reduced downtime and improved performance.
• Collaborated with stakeholders to gather requirements and translate them into technical specifications for development teams.

• Spearheaded the L2 & L3 application support division focusing on the stability and optimization of mission-critical Retail Point of Sale (POS) environments.
• Led engineering teams in debugging high-priority issues, securing seamless End-of-Day (EOD) cycles and accurate daily sales report generations.
• Directed core project tracks including system-wide POS software upgrades, large-scale migrations, and third-party application integrations.
• Liaised regularly with retail store associates, division leads, and third-party vendors to validate production bug-fixes and execute controlled code deployments.
• Orchestrated technical training modules for incoming resources, ensuring seamless team alignment with existing delivery guidelines and architectural baselines.
• Provided comprehensive operational visibility to international counterparts, generating status reports on major system dependencies and trending infrastructure defects.

• Integrating customer POS (IBM ACE/SA/CDSA or Retalix POS) application with self-checkout system.
• established workstation environment in VMware
• Compiled requirements for itemization and tendering modules.
• produced function implementation specification (FIS) document for new feature integration.
• Assessed code for potential new enhancements.
• upgrading new capabilities in transaction broker (tb) & solution-specific features (ssf) modules.
• Constructed new interfaces through XML integration for multiple feature implementations.
• Contributed to daily stand-up calls focused on project status and issue resolution. Engaged in client report calls to deliver updates and facilitate discussions on queries.
• creation of design specifications and code assessment documentation.

creating update summaries for most recent releases featuring new fixes and implementations